Sterile Processing Leader — Lean Ops & Safety

Penn Medicine, University of Pennsylvania Health System; Lancaster (Lancaster County); On-site; USD 90,000 - 120,000; Full time

Job summary

Penn Medicine Lancaster General Health seeks a Manager of Sterile Instrument Processing to provide strategic and operational leadership across surgical and procedural services. You will build a culture of safety, reliability, and continuous improvement, using data‑driven decision making to optimize workflows and instrument utilization.

Primary responsibilities include leading leaders and teams, driving performance through KPIs, standard work, and Lean/Six Sigma approaches, and ensuring

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, Operations, or related field.
• Minimum 3 years of progressive leadership experience in healthcare or other complex operations.
• Demonstrated success leading teams, managing performance, and driving operational results.
• Experience with process improvement methodologies (Lean, Six Sigma, or equivalent).
• Strong analytical, communication, and stakeholder engagement skills.

Responsibilities

• Cultivate a high-reliability culture grounded in safety, respect, accountability, and continuous learning.
• Lead, coach, and develop leaders and team members to achieve individual and departmental goals.
• Drive team member engagement, retention, and professional growth through mentorship and performance management.
• Promote diversity, equity, and inclusion consistent with Penn Medicine values.
• Lead change management efforts, ensuring clear communication and sustained adoption.
• Ensure consistent, timely, and reliable instrument availability to support procedural volume and patient care needs.
• Lead the development and monitoring of key performance indicators (KPIs) aligned with system and local goals.
• Implement standard work, visual management, and daily management systems to drive consistency and transparency.

Skills

Leadership

Process improvement

Analytical skills

Communication

Stakeholder engagement

Education

Bachelor's degree in Healthcare Administration, Business, Operations, or related field

Master’s degree (MHA, MBA, or related field)

Job description

Penn Medicine Lancaster General Health seeks a Manager of Sterile Instrument Processing to provide strategic and operational leadership across surgical and procedural services. You will build a culture of safety, reliability, and continuous improvement, using data‑driven decision making to optimize workflows and instrument utilization.

Primary responsibilities include leading leaders and teams, driving performance through KPIs, standard work, and Lean/Six Sigma approaches, and ensuring