Step-On Guide - Kauai

ADP, Inc.; Lihue (HI); Presencial; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Drug insurance

401(k) with generous match

Paid time off

Employee Assistance Plan

Pet Insurance

Free Parking

Resumo da oferta

Polynesian Adventure Tours, LLC is seeking energetic Step-On Guides/Narrator Ambassadors in Lihue, HI to share Hawaii's history, culture, and sites with clients. You will greet guests, assist those with special needs, and load passengers safely.

The role requires one year of customer service experience, strong communication, and the ability to deliver engaging narration. A uniform is required and the team prides itself on safety and excellent service.

Qualificações

• Minimum of a High School Diploma or equivalent is required.
• One year of customer service or hospitality experience preferred.
• Ability to communicate clearly and follow instructions.

Responsabilidades

• Greet passengers and assist those with special needs or requests.
• Load passengers onto the bus following safety procedures.
• Maintain accurate records of passenger counts, arrival times, and baggage.
• Maintain communication with Drivers and Dispatch about schedule changes.
• Present tour narration relevant to the route and audience.
• Report information to Dispatch in a timely manner.
• Review motorcoach safety protocols with guests.
• Perform other duties as assigned by Dispatch Supervisor or Station Manager.

Conhecimentos

Customer service

Communication skills

Safety awareness

Problem solving

Multitasking

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manual Labor Kauai - Utilities, Lihue, HI, US

30+ days ago Requisition ID: 1074

We are seeking energetic, positive, outgoing Step-On Guides/Narrator Ambassadors who present interesting and factual information about Hawaii's history, language, culture, and significant sites. Ensure a positive and memorable experience for the clients while providing a high level of customer service.

• Greet passengers and clients and assist those with special needs or requests.
• Load passengers onto the bus by following established safety procedures.
• Maintain accurate records of PAX count, arrival time, and baggage counts.
• Maintain constant communication with Drivers and Base Dispatch on any changes and/or discrepancies to the schedule, arrival, etc.
• Requires knowledge of Hawaii's history, language, culture, significant sites, local area’s roads, and landmarks.
• Requires verbal and written communication skills, and the ability to follow oral and written instructions.
• Present tour narration relevant and appropriate to tour routing.
• Report all required information to Dispatch in a timely matter.
• Review motorcoach safety protocols with guests
• Perform other related duties as assigned by the Dispatch Supervisor or Station Manager.
• Must always be in uniform as per the Employee Handbook
• OTHER:Performs other job-related duties as assigned.

MINIMUM REQUIREMENTS

Education:

• High School Diploma or equivalent required.

Experience:

• One (1) year of customer service or hospitality experience required; OR, any equivalent combination of experience and/or education which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position. Experience in a fast-paced work environment is preferred.

Knowledge, and Skills Required:

• Customer service duties require relating to employees and customers in a friendly and professional manner.
• Requires knowledge of principles and processes for safety, ethics, and compliance with company rules & regulations.
• Ability to recognize and define problem areas, collect information, establish facts, and draw valid conclusions.
• Ability to use good judgment and decision-making while handling multiple situations.
• Physical demands of working in the field require frequent sitting and speaking. Additional duties may occasionally require lifting objects that weigh up to 50 lbs.
• Medical, Dental, Vision and Drug Insurance
• 401(k) with a generous company match!
• Paid time off
• Employee Assistance Plan
• Pet Insurance
• Free Parking

Polynesian Adventure Tours, LLC, is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.

We look forward to hearing from you and having you join Hawaii's best Tour and Transportation team!