STELLA Restaurant Manager- Hotel Sorrento

ASH (UK) Co Ltd; Seattle (WA); Presencial; USD 81.000 - 83.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free parking

Medical, dental & vision insurance

401(k) with employer match

Vacation & holidays

Paid sick leave

Ash Hotel discounts

F&B perks

Descripción de la vacante

ASH (UK) Co Ltd in Seattle is seeking a Restaurant Manager to lead STELLA with warmth and precision, crafting an engaging guest experience and driving strong financial performance. You’ll manage FOH teams, oversee events, and collaborate across in-house spaces to create memorable service.

The role calls for 3–5 years of restaurant experience (hotel exposure a plus) and a proven track record in leadership, guest relations, and operations.

Formación

• 3–5 years of progressive restaurant experience, hotel experience preferred.
• 1–2 years in a leadership role managing FOH teams.
• Proven ability to drive guest satisfaction and hit financial targets.
• Strong business acumen with inventory, labor forecasting, scheduling and budgeting knowledge.
• Tech-savvy with Toast, OpenTable, ADP, StayNTouch, and MS Office.
• Deep knowledge of Seattle’s F&B culture and local partnerships.
• Excellent communication, coaching and conflict-resolution skills.
• Ability to lead with warmth and charm a full dining room.

Responsabilidades

• Build STELLA into one of Seattle’s top dining destinations with unforgettable service.
• Be a daily floor presence, empowering the team through real-time coaching.
• Drive revenue and profitability via labor planning, upselling, guest engagement, and menus development.
• Foster guest loyalty by building rapport with locals, hotel guests, and event hosts.
• Lead operations across STELLA, Fireside Room, in-room dining, and garden.
• Oversee Banquets and Catering guest experiences across outlets and events.
• Train and retain a high-performing service team with accountability.
• Monitor service flow, adjust staffing in real time, and assist where needed.
• Ensure compliance with health, safety, and liquor regulations.
• Track KPIs and implement data-informed improvements.

Conocimientos

FOH leadership

Guest satisfaction

Staff coaching

Budgeting & forecasting

Labor forecasting

Communication

Herramientas

Toast

OpenTable

ADP

StayNTouch

MS Office

Descripción del empleo

About The Role:

We’re looking for a gregarious, guest satisfaction-oriented Restaurant Manager who lives for the floor — someone who leads with charm, commands the room, and builds relationships with both regulars and first-timers.

You’re not just managing a restaurant — you’re crafting a scene. You’ll lead and inspire our STELLA team, driving exceptional service, strong financial results, and a culture rooted in warmth, precision, and hospitality that feels like home.

This is a role for a natural host, a strategic thinker, and a hands-on leader who can orchestrate service like a symphony and never forget a guest’s name — or their preferred cocktail. Your talents will also be utilized to elevate our Banquets and Catering guest experience, providing oversight of client and in-house activations taking place in our outlets and event spaces.

What You’ll Do:

• Build STELLA into one of Seattle’s most talked-about dining destinations — known for unforgettable service, dynamic atmosphere, and consistently strong performance.
• Be a daily presence on the floor, welcoming guests and empowering your team through in-the-moment coaching.
• Drive top-line revenue and bottom-line profitability through strategic labor planning, upsell programs, guest engagement, and menus development.
• Champion guest loyalty by building rapport with locals, hotel guests, and event hosts — ensuring every experience is personal, memorable, and worth repeating.
• Lead daily operations across STELLA, the Fireside Room, in-room dining, and our garden.
• Oversee and elevate the Banquets and Catering guest experience by managing client and in-house activations across hotel outlets and event spaces, ensuring seamless execution and exceptional service.
• Train, and retain a high-performing service team; foster a culture of accountability, excellence, and growth.
• Monitor service flow, adjust staffing in real time, and jump in to assist wherever needed.
• Ensure compliance with health, safety, and liquor regulations.
• Track and report on KPIs (guest satisfaction, sales, labor, prime cost) and implement data-informed improvements.

What You bring:

• 3–5 years of progressive restaurant experience (hotel experience preferred); 1–2 years in a leadership role
• Proven success in managing FOH teams, driving guest satisfaction, and meeting financial targets
• Strong business acumen with knowledge of inventory systems, labor forecasting, scheduling, and budgeting
• Tech-savvy: Familiarity with Toast, OpenTable, ADP, StayNTouch, and Microsoft Office
• Deep understanding of Seattle’s F&B culture, seasonal trends, and local partnerships
• Exceptional communication, coaching, and conflict-resolution skills
• The ability to lead with warmth, inspire through action, and charm a full dining room without missing a beat

Compensation & Benefits:

Salary: $81,000-$83,000/year, commensurate with experience

Additional benefits include:

• Free parking
• Medical, dental and vision insurance with generous company contribution to monthly premium after 60 days of employment
• Voluntary Long-Term, Short-Term Disability Plans, Life Insurance, Accident and Critical Illness Plans, Pet Insurance
• 401(k) retirement plan with employer match after 90 days of employment
• Annual Paid time off: 10 vacation days, 4 Personal Days, eligible for 11 Holidays
• Washington-mandated paid sick leave
• Ash Hotel discounts
• F&B perks

Work Environment & Physical Requirements

Property-based, with responsibilities supporting the Sales & Events office, incoming hotel calls and the broader guest experience. Regular collaboration with Front Office and other hotel departments is expected. Flexibility to work days, evenings, holidays and weekends around key team milestones, events or business levels. Ability to sit, stand, walk for extended periods of time, and lift up to 25 lbs as needed.

Legal Notices

Equal Employment Opportunity:We are an equal opportunity employer and make hiring decisions based on merit, qualifications and business needs without regard to race, color, religion, sex, national origin, ancestry, age (40+), disability, medical condition, genetic information, sexual orientation, gender identity or expression, marital status, military or veteran status, or any other characteristic protected under federal law.

Reasonable Accommodations:We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. To request an accommodation, please contact us during the application process.

At-Will Employment:Employment with this company is at-will, meaning either the employee or employer may terminate the employment relationship at any time, with or without cause or notice, to the extent permitted by law.