Steakhouse Host & Guest Experience Lead

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino is seeking a Host for the Steakhouse to create a welcoming atmosphere and actively build guest relations. You will greet guests, arrange seating, and provide information about casino services while ensuring guest satisfaction and timely seating.

The role requires friendly, professional appearances, flexibility to work varying shifts, and the ability to communicate effectively with guests and staff.

Qualifications

• Two months of on-the-job training or related cashier or host experience.
• Excellent customer service skills.
• Must obtain and maintain licenses/certifications per Federal, State, and Gaming regulations.

Responsibilities

• Greets guests in a friendly, courteous manner and arranges for seating; monitors room atmosphere.
• Provides information on all Hard Rock Casino services and facilities to guests.
• Quotes accurate waiting times and handles guest waiting lists or reservations.
• In front-of-house areas, greets guests and answers inquiries before completing requests, ensuring guest satisfaction.
• May provide clean china, silverware and glassware upon request from customers.
• Attends to customer needs/requests, e.g., refilling beverages and condiments; assists wait staff with tray service as needed.

Skills

Customer service

Education

Two months on-the-job training

Job description

Seminole Hard Rock Hotel & Casino is seeking a Host for the Steakhouse to create a welcoming atmosphere and actively build guest relations. You will greet guests, arrange seating, and provide information about casino services while ensuring guest satisfaction and timely seating.

The role requires friendly, professional appearances, flexibility to work varying shifts, and the ability to communicate effectively with guests and staff.