STEAKHOUSE BUSSER

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

A leading entertainment company is seeking a customer service associate to manage table service and enhance guest satisfaction. The position requires strong interpersonal skills and the ability to work under pressure. Ideal candidates will have a high school diploma or equivalent and be at least 18 years of age. The role offers a dynamic work environment with a focus on teamwork and guest relations.

Qualifications

• Must be at least 18 years of age.
• Strong customer service and interpersonal skills required.
• Ability to read, write and speak English is required.
• Ability to read, write and speak English.
• Strong customer service and interpersonal skills.
• Ability to work as part of a team.
• Ability to work unsupervised.
• Professional, neat and well-groomed appearance; varied shifts incl. weekends/holidays.

Responsibilities

• Responsible for clearing and resetting tables to facilitate customer needs.
• Greet guests and take beverage and food orders timely.
• Ensure tables are ready for guests in accordance with venue standards.
• Ensure tables are ready for guest arrival per standards.
• Follow cash handling procedures and pre-bus as needed.
• Provide friendly Red Carpet Service to patrons and staff.
• Work well under pressure and meet deadlines; adhere to policies.

Skills

Customer service skills

Interpersonal skills

Communication

English proficiency

Education

High school diploma or G.E.D. preferred

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun.

You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

SUMMARY:

• Responsible for clearing and resetting tables in assigned venue. Continuously monitors tables to assess guests' needs in a courteous manner. Other customer service duties required as requested by restaurant supervisor in order to assist in reaching profitability and guest satisfaction.
• Greets guests in a timely manner and obtains beverage and/or food orders. Initiates conversation with guests.
• Responsible for clearing all tables and resetting them for new seating in accordance with venue standards.
• Ensure each table is ready for guest’s arrival in accordance with venue standards.
• Monitor tables to assess guests needs and anticipates and responds to guest requests when meal has been completed keeping table clear to provide a clean, neat, eating area.
• Restock and clean assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards.
• Responsible for maintaining a regular and consistent attendance record.
• Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.
• Know information regarding all Food & Beverage Outlets to have ability to inform guests when they ask.
• Follow cash handling procedures.
• Pre-bus station regularly.
• Complete assigned opening and closing side work.
• Claim tips received according to laws governing wage reporting.
• Provides Red Carpet Service to every patron and employee.
• Must work well under pressure, and meet multiple and sometimes competing deadlines.
• Adhere to all corporate and local policies, procedures, and operating guidelines.
• Perform duties in a safe manner; report any potential safety hazards to management staff.
• May be required to answer questions when a manager is not available.
• Must at all times demonstrate ethical and cooperative behavior with guests, co‑workers and leadership.
• Performs other duties as may be assigned by department and/or company management.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Requirements

• Must be a minimum of 18 years of age.
• High school diploma or G.E.D. preferred.
• 0 to 6 months relevant experience or equivalent combination of education and experience required.
• Ability to read, write and speak English required.
• Strong customer service and interpersonal skills are required.
• Ability to work as part of a team and to promote cooperative approach between departments.
• Ability to work unsupervised.
• Maintain a professional, neat and well‑groomed appearance adhering to company standards and work varied shifts, which will include weekends and holidays.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent brisk walking, climbing stairs, bending, lifting, stretching, reaching, kneeling, squatting, and standing for long periods of time.
• Walking and/or standing 90% of the time.
• Lifting up to 50 pounds to stack, store or move materials, supplies and equipment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• While performing the duties of this job, the employee mostly works inside the building. The employee is regularly exposed to airborne particles, toxic fumes and/or chemicals.
• The noise level in the work environment is very loud.
• Exposure to bright lighting.
• Exposure to unrestricted second‑hand smoke.