Status Board Operator

Virgin Hotels, LLC; Las Vegas, Northern (NV, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Virgin Hotels is seeking a Status Board Operator to assist the Housekeeping department in Las Vegas. You will coordinate daily operational information, answer guest and team calls, and ensure timely dispatch of requests through a multi-line phone system.

Responsibilities include maintaining logs, preparing supervisor packets, and distributing rooms by priority. This role requires strong communication, organization, and a proactive approach to service excellence.

Qualifications

• Must be able to communicate effectively with guests and colleagues at all levels.
• Ability to maintain accurate logs and reports using hotel systems.
• Strong organizational and time-management skills to handle multiple tasks.

Responsibilities

• Coordinate daily housekeeping information and respond to department requests.
• Monitor HOTSOS system and direct team members accordingly.
• Print in-house reports at scheduled times and prepare supervisor paperwork.
• Maintain lost and found, logs, and daily equipment inventories.
• Dispatch calls via multi-line phone system and manage service requests.

Skills

Team player

Communication

Problem solving

Multitasking

Customer service

Tools

HOTSOS

LMS

Pagers

Job description

The Status Board Operator will play an important role for coordinating the daily activities of the Housekeeping Department and answering the phones promptly and professionally, running daily required reports, input of carpet shampoo rooms, general clean rooms, ECO Lab services, broken/repair equipment logs, equipment key sheets and daily inventory of all communication equipment. The Status Board Operator will be responsible for assisting all departmental requests for Housekeeping daily operational information.

Requirements

THE NITTY-GRITTY (The Essential Job Duties) Including but not limited to:

• Maintain accurate records of HOTSOS, ability to monitor system and direct Team Members accordingly, using other resources, coordinate Team Members accordingly, communicate and monitor guest service calls (Engineering, Security, all hotel functions that go through HSKP are monitored, dispatched and completed in accordance with departmental operating standards (time sensitive, everything has a time), accuracy, efficiency, print LMS daily station assignment sheets, vacant clean inspected/vacant clean/vacant dirty/pick-up/out of order/ discrepancies/ off the market reports
• Print in-house reports for specific times of shifts
• Prepare supervisor daily paperwork packet/boards (with all paperwork as directed by management). Distributing paperwork needed by supervisors
• Maintain responsibility for lost and found log sheet and drop box in office
• Maintain permanent records of the following: phone logs. maintenance log, shampoo lists etc.
• Responsible for distributing AAA/Sales rooms, rush rooms, pick-up rooms, pre-key rooms, VIP rooms, early checkouts, stay-overs, and service requests
• Responsible for running daily reports: AM housekeeping reports, due-outs, vacant dirty lists etc.
• Responsible for answering a multi-line phone system and dispatching calls
• Responsible for daily inventory of all communication devices
• Responsible for equipment/storage keys sign out/in, daily inventory of keys and equipment and reporting repairs and/or maintenance of keys or equipment

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation, and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant customer service

MUST HAVE'S

• Current, legal, and unrestricted ability to work in the United States
• Always communicate effectively with guests and all levels of employees
• Maintain records of status and statistics, phone logs, maintenance logs, attendance logs, lost and found logs, and work orders
• Review and comprehend all necessary documentation
• Use a computer keyboard, 10 key, pagers, and telephone
• Prioritize workload

WOULD BE NICE TO HAVE'S

• 1-2 years of status board/coordinator experience in housekeeping department within a hotel industry
• Basic knowledge of housekeeping and hotel department functions
• 1 year minimum of one year housekeeping or clerical experience
• Computer and 10 key experience helpful

THE WORKING CONDITIONS

• Must be able to withstand prolonged standing, stretching, bending, and kneeling without restriction
• Must be able to frequently move freely about the office; and maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc.
• Work indoors and be exposed to various environmental factors such as, but not limited to LCD/CRT fatigue, sound, dust, and cigarette smoke, and pet hair/dander
• Ability to lift or carry 25 pounds, unassisted, in the performance of specific tasks assigned
• Work in a fast-paced, results-oriented, and ever-changing environment
• Maintain physical stamina and proper mental attitude while dealing effectively with management, Team Members, and outside contacts

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*