Station service attendants/Counter sales agents

VIA Rail Canada Inc.; California (MO); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic bilingual agents to join their team at the Prince Rupert Station. This role offers a unique opportunity to provide exceptional customer service in a dynamic environment where no two days are the same. As part of a dedicated team, you will assist passengers, manage reservations, and ensure a welcoming atmosphere. With a commitment to employee well-being and sustainable transportation, this position not only offers competitive pay but also a chance to contribute to a meaningful mission. Join a close-knit team that values diversity and teamwork, and embark on a rewarding career journey.

Benefits

Generous compensation and benefits program

Paid training

Health and wellness benefits

Team-oriented environment

Career advancement opportunities

Qualifications

• Bilingual in English and French with strong communication skills.
• At least one year of customer service experience required.

Responsibilities

• Book and change reservations on the computer.
• Provide assistance to passengers with specific needs.
• Make announcements and provide information about train arrivals.

Skills

Bilingual (English and French)

Customer Service

Communication Skills

Education

High School Diploma

Job description

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Location:

PRINCE RUPERT, British Columbia, CA, V8J 4B7

Reference Number: 691

Status: Permanent - Part-time

Annual Salary / Hourly Rate: $25.89 and $29.99/h

Number of positions to be filled: 1

Application Deadline: 05/19/2025

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

Do you speak both English and French, have experience in the tourism, hotel, or airline industry, and enjoy providing outstanding customer service?

Then VIA Rail Canada has an opportunity for you.

We’re looking for bilingual agents to work at our Prince Rupert Station.

Station agents provide a warm welcome to our passengers and attend to their needs with diligence and efficiency. You'll join a team of talented individuals skilled at navigating challenges and working together to handle occasional difficulties and sensitive situations.

If you work well under pressure, enjoy an environment where no two days are the same, and are interested in providing Canadian travelers with the best customer service, this is the perfect job for you.

Responsibilities

• Book and change reservations on the computer
• Make announcements and provide information about train arrivals, departures, and delays
• Provide assistance to passengers with specific needs
• Ensure that the station is kept clean
• Handle baggage, packages, and sports equipment
• Work outside in all weather conditions
• Drive a motor vehicle through tight spaces (training provided)

Location

You will work at our Prince Rupert Station.

Schedule

You must be available to work:

• A guaranteed 20 hours/week with the possibility of up to 40 hours/week
• On a variable on-call schedule between 5:45 a.m. and 12:00 a.m. (or until train arrival) seven days a week including weekends and holidays

Salary

Hourly rate: between $25.89 and $29.99/h

Requirements

• Ability to communicate with a smile and speak both English and French
• A high school diploma
• At least one year of customer service experience
• The physical ability to repetitively handle loads of up to 23 kg (50 lb.)

Advantages

• Generous compensation and benefits program
• Paid training
• A close-knit team of coworkers
• An environment that fosters employee health and well-being
• A wide range of health and wellness benefits, including unlimited telemedicine
• An employer committed to equity and career advancement opportunities
• The chance to be part of a sustainable transportation service connecting Canadian communities

Come aboard and apply today!

You are well-suited if you:

• Have a strong ability to communicate with a smile in both English and French
• Possess a High School Diploma
• Have at least one year of customer service experience
• Possess a valid driver’s license
• Are physically able to manipulate items weighing up to 23 kg

Benefit from a competitive salary and benefits package in a safe work environment. Above all, find a team committed to teamwork and quality customer service.

Join us and apply now!

At VIA Rail, we are proud to be an employment-equity employer. We strive to reflect Canadian diversity, remove barriers to accessibility, and provide an inclusive environment where everyone is valued and can reach their full potential.

If you need assistance with the recruitment process or the application, please let us know. Alternative arrangements may be offered upon request. All information will be kept confidential.

We will only contact those selected for an interview.

Join our 3,000 employees in providing Canadians with a safe, accessible, and environmentally sustainable travel option!