Station Operations Leader — Elevate Travel Experience

Alaska Airlines, Inc.; Broken Arrow (OK); On-site; USD 87,000 - 130,000; Full time

Benefits offered by this job

Free stand-by travel privileges

Comprehensive well-being programs

Generous 401k match

Annual bonus plans

Generous holidays and paid time off

Job summary

Alaska Airlines in Tulsa seeks a Manager, Station Operations to own the airport’s operations and execute strategies that deliver a superior guest experience rooted in safety, care and performance.

As a people leader, you will set priorities for the team, manage budgets and vendor contracts, and drive cross-functional collaboration to ensure smooth passenger handling from curb to cabin, while maintaining compliance with regulations.

Qualifications

• 5 years of customer service or station operations experience with related duties.
• 2 years of leadership experience.
• Bachelor’s degree or equivalent, or additional training/experience in lieu of degree.
• Excellent communication skills to enhance customer and employee satisfaction.
• Ability to establish cross-functional relationships and work with teams.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability and willingness to work a flexible schedule (weekends/holidays).
• Must be authorized to work in the U.S.
• Minimum age 18.

Responsibilities

• Lead station operations team and establish priorities.
• Develop and implement airport operations strategy, budgets, and schedules.
• Negotiate and manage vendor contracts.
• Oversee customer service, ticketing, baggage handling, and ramp operations to ensure safety and compliance.
• Represent the company in the community and public relations.
• Manage station resources including facilities, equipment and supplies.
• Develop people through performance management and stretch assignments.
• Supervise labor contract administration.

Skills

Experience in station ops

Leadership experience

Communication skills

Cross-functional collaboration

MS Office proficiency

Flexible schedule

Work authorization (US)

Minimum age 18

Customer service

Education

Bachelor’s degree or equivalent

High school diploma or equivalent

Tools

Sabre/Image

Job description

Alaska Airlines in Tulsa seeks a Manager, Station Operations to own the airport’s operations and execute strategies that deliver a superior guest experience rooted in safety, care and performance.

As a people leader, you will set priorities for the team, manage budgets and vendor contracts, and drive cross-functional collaboration to ensure smooth passenger handling from curb to cabin, while maintaining compliance with regulations.