Station Manager - Naperville

Opus; Naperville (IL); On-site; USD 33,000 - 34,000; Full time

Job summary

Opus in Naperville, IL, seeks a station manager to oversee the vehicle emissions testing station, ensuring adherence to policies, budget, and IEPA guidelines.

You will lead a team, document claims, submit reports, and coordinate maintenance while delivering exceptional customer service and maintaining safety standards.

Qualifications

• High school diploma or equivalent; some college preferred.
• 2-5 years supervisory or management experience required.
• Vehicle inspection experience preferred.
• Valid driver’s license and good driving record.

Responsibilities

• Manage and coordinate the operation of the station within budget and policies; promote exceptional customer service.
• Document and resolve customer complaints and damage claims.
• Prepare and submit administrative reports in a timely manner.
• Ensure the station complies with safety requirements per IEPA procedures.
• Coordinate maintenance and janitorial tasks at the facility.
• Manage remitter programs and ensure funds are reconciled and secure.
• Provide training on remitter application and payment processing terminal.
• Lead staffing needs; schedule, coach, and evaluate staff; conduct reviews.
• Perform waiver inspections and ensure compliance with IEPA guidelines.
• Travel to other stations to provide management support as needed.

Skills

Learn emissions devices

Independent worker

Communication skills

Team building

Education

High school diploma / some college

2-5 years supervisory experience

Vehicle inspection experience preferred

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

• Ability to learn and understand the function of selected emissions control devices
• Ability to work independently
• Good communication skills, both written and verbal
• Excellent interpersonal, time management and teambuilding skills
• Commitment to providing outstanding customer service and satisfaction
• Proficient in the use of Microsoft Word, Excel, and Outlook
• Able to stoop, bend, and reach
• Able to work in extreme weather conditions

EDUCATION AND WORK EXPERIENCE

• High school diploma required with some college preferred or equivalent combination of education and experience
• 2-5 years of supervisory or management experience is required, preferably with full-time and part-time hourly staff.
• Previous vehicle inspection experience is preferred
• Valid driver’s license and good driving record

Requirements

POSITION PURPOSE

This position is responsible for the overall direction and coordination of a vehicle emissions testing station, in accordance with company objectives, policies, procedures and applicable laws.

DUTIES AND RESPONSIBILITIES

• Manage and coordinate the operation of the station within budget, and in accordance with established policies and procedures, while promoting exceptional customer service. This includes:
• Ensuring that all customer complaints and damage claims are documented and appropriately resolved
• Prepare and submit administrative reports in a timely manner.
• Ensuring station com plies with all safety requirements in accordance with the company’s Incident and Accident Reporting Procedures.
• Coordinating general facility maintenance such as cleaning, snow shoveling, and other basic janitorial tasks
• Manage station remitter and voucher program s and ensure that all funds are accounted for and properly reconciled which includes:
• Receive and properly secure remitter certificate inventory
• Process remitter transactions – debit, credit, voids and refunds
• Provides training on station remitter program – including how to use the remitter application and payment processing terminal
• Provide for manpower needs of the station by leading and managing staff members. This includes:
• Creating a working environment that generates high employee morale and productivity
• Scheduling, assigning, and directing work to meet performance standards and contract requirements
• S electing, coaching, training, and managing performance of team.
• Evaluating employees by providing constructive feedback, counseling and documenting appropriately.
• Conducting new hire and annual performance reviews in established timeframes
• Perform waiver inspections on all applicable vehicles, and grant waivers according to IEPA guidelines
• Maintain compliance to all quality assurance standards and associated procedures
• Travel to other stations to provide management and staffing support as needed

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $24.00 - $25.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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