Station/General Manager - LAX Car Rental Center

Fox Rent A Car Inc.; Los Angeles (CA); On-site; USD 150,000 - 160,000; Full time

Job summary

Fox Rent A Car in Los Angeles (LAX) seeks a General Manager to lead a busy rental operation. You will manage a team, drive results, and own the day-to-day decisions to deliver top service and revenue.

This role requires strategic leadership and hands-on execution in a fast-paced environment. Responsibilities include ensuring OSHA compliance, overseeing safety programs, optimizing staffing and pricing, and maintaining exceptional customer service.

Qualifications

• Bachelor's degree in business or related field.
• Minimum of five years' experience as a manager or supervisor; experience in rental car operations preferred.

Responsibilities

• Guarantee the facility adheres to OSHA standards and promptly resolve safety hazards.
• Oversee injury documentation and OSHA logs; monitor and enforce safety practices.
• Align staffing with rental activity and business needs to optimize service and costs.
• Maximize revenue while controlling expenses and monitoring pricing.
• Monitor customer feedback via NPS and Google reviews to drive improvements.
• Lead a high-volume location with P&L responsibility and hands-on leadership.
• Mentor, recruit, train, discipline, and schedule staff; manage performance reviews.
• Communicate with Director of Operations on pricing and fleet availability; respond to market conditions.

Skills

P&L management

Strong leadership

Customer service excellence

Financial target setting

Pricing & revenue management

Education

Bachelor's degree in business or related field

Job description

Job Description Lead Like a General. Manage Like a Pro. There's something special about walking into a location and knowing it's yours to build. As General Manager for Fox Rent A Car at LAX, you'll lead a team, drive real results, and shape the day-to-day of one of the busiest rental operations in the country, all while being part of something bigger.

Primary Focus

• Guarantee the facility adheres to all OSHA standards and provides expedient resolution to safety hazards
• oversee injury documentation and current OSHA 300 logs Supports and motivates employees
• ensures they have the resources and training to do their job Sets goals to achieve the company's financial and service targets for the location Fleet management
• Customer Service must be a top priority for all employees; monitor/respond to NPS and Google reviews
• Maximize revenue while minimizing and controlling costs
• Establishes objectives for staffing expenditures relative to rental activity and business requirements; aligns employee rosters with business demand to enhance customer service and operational efficiencies
• Monitors sales practices to avoid deceptive sales practices and reports findings to the Director of Operations
• Ensures the interior location is neat, clean, and organized in presentation, and personnel are appropriately dressed
• Monitors the customer service rendered by all rental agents to make sure the Six-Step Service-Based Sales process is followed and company standards of customer service are maintained
• Follows all established company policies and procedures
• Participates in all phases of employee leadership/management, including but not limited to mentoring, recruiting, discipline, training, performance reviews, and scheduling
• Monitors and reviews pricing and availability of fleet with Director of Operations and Rate Manager; stays in tune with local market conditions to maximize pricing
• Addresses and responds to customer complaints promptly
• Other duties may be assigned.

Education & Experience

Bachelor's degree in business or related field and/or the equivalent combination of education. Minimum of five years' experience as a manager or supervisor Previous experience as a manager or supervisor with a rental car company is highly preferred.

Skills & Strengths

Proven ability to run a high-volume, fast-paced location like it's their own business Strong P&L management and a revenue-driving mindset Confident, hands-on leadership that gets results through people Sharp decision-making under pressure A track record of building teams that deliver top-tier customer service Comfortable owning both the numbers and the culture of a location

Compensation & Benefits

This is an exempt position with an annual salary range of $150,000 to $160,000, based on experience and qualifications. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, color, gender, sex, gender identity or expression, disability, sexual orientation, race, national origin, religion, genetic information, veteran status, marital status, citizenship status, belief, or any other protected characteristic, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, are based on merit, competence, performance, and business needs. We are committed to complying with the Americans with Disabilities Act and all applicable state and local disability laws, and we offer reasonable accommodations upon request for both candidates and employees.

Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era!