Passenger Services Associate

Amtrak; Washington (District of Columbia); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Rail Pass Privileges

401K

Job summary

Amtrak in Washington, DC is seeking a receptionist and passenger service representative. The role covers duties of the assignment and other tasks as directed by a supervisor.

You will know train schedules, assist passengers with fare information, and answer phones while upholding Amtrak policies and customer service standards. This position requires a High School diploma and the ability to lift 50 lbs.

Qualifications

• High School Diploma or GED is required.
• Knowledge of operating POS systems.
• Ability to lift 50 lbs.
• Must wear uniform.

Responsibilities

• Know train schedules/routings/fare and connecting points.
• Serve as receptionist when directed and project a courteous attitude.
• Assist passengers with fare information, accommodations, commuter rates/schedules, and special service requests; answer phones; type; use two-way radio.
• Create reports and train manifests in ARROW System; communicate service requests.
• Conform to Amtrak uniform policy, safety program and Rules of Conduct.

Skills

Train schedules/routings/fare info

Receptionist duties

POS systems

Communication skills

Lift 50 lbs

Education

High School Diploma or GED

Tools

ARROW System

Job description

Amtrak in Washington, DC is seeking a receptionist and passenger service representative. The role covers duties of the assignment and other tasks as directed by a supervisor.

You will know train schedules, assist passengers with fare information, and answer phones while upholding Amtrak policies and customer service standards. This position requires a High School diploma and the ability to lift 50 lbs.