Statewide Care Coordination Leader

Burlington UM Family Services; Keyser (WV); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

Burlington United Methodist Family Services, Inc. d/b/a Star of Hope Family Services in West Virginia seeks a Right from the Start Supervisor to lead statewide coordination for mothers and infants.

You’ll supervise coordinators, ensure care coordination, and advocate for families to access prenatal, pediatric, and nutrition services. You’ll provide direct support during absences, travel across WV, and drive collaborative partnerships with healthcare and community programs to strengthen outcomes

Qualifications

• Must be at least 21 years old and meet WV licensure requirements.
• Must maintain all required professional licenses and credentials.
• Strong organizational and interpersonal skills.
• Proficient computer and documentation skills.
• Strong written and verbal communication skills.
• Ability to travel throughout West Virginia, including daytime and evening travel.
• Valid state-issued driver’s license with an acceptable driving record.

Responsibilities

• Overseeing and supporting Right from the Start Coordinators.
• Providing and documenting monthly supervision with assigned employees.
• Coordinating health, educational, psychosocial, and nutritional services for Medicaid-eligible pregnant women and infants when needed.
• Assessing client needs and identifying barriers to healthy outcomes.
• Developing individualized service plans with clients.
• Conducting home visits and client contacts according to program requirements.
• Coordinating care with medical providers, community agencies, and other case management programs.
• Connecting families with prenatal, pediatric, postpartum, WIC, nutritional, and family-planning services.
• Advocating for families experiencing needs related to food, shelter, safety, transportation, child care, and other essential resources.
• Providing support and intervention during crisis or safety concerns.
• Participating in interdisciplinary and interagency service-planning meetings.
• Maintaining accurate client records, documentation, and required reports.
• Monitoring referrals and following up to help ensure clients receive needed services.
• Completing required monthly billing documentation.
• Building strong relationships with healthcare providers and community partners throughout West Virginia.

Skills

Compassionate

Organized

Confident leader

Effective communicator

Calm under pressure

Multitasking

Building community partnerships

Mothers, infants, families

Quality, confidentiality, professional

Education

Master’s degree in psychology, counseling, social work, or related field

WV professional licensure (or in process)

Registered Nurse licensed (WV)

Job description

Burlington United Methodist Family Services, Inc. d/b/a Star of Hope Family Services in West Virginia seeks a Right from the Start Supervisor to lead statewide coordination for mothers and infants.

You’ll supervise coordinators, ensure care coordination, and advocate for families to access prenatal, pediatric, and nutrition services. You’ll provide direct support during absences, travel across WV, and drive collaborative partnerships with healthcare and community programs to strengthen outcomes