Regional Care Coordinator (54896)

Burlington UM Family Services; Keyser (WV); On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

Burlington United Methodist Family Services, Inc. d/b/a Star of Hope Family Services in West Virginia seeks a Right from the Start Supervisor to lead statewide coordination for mothers and infants.

You’ll supervise coordinators, ensure care coordination, and advocate for families to access prenatal, pediatric, and nutrition services. You’ll provide direct support during absences, travel across WV, and drive collaborative partnerships with healthcare and community programs to strengthen outcomes

Qualifications

• Must be at least 21 years old and meet WV licensure requirements.
• Must maintain all required professional licenses and credentials.
• Strong organizational and interpersonal skills.
• Proficient computer and documentation skills.
• Strong written and verbal communication skills.
• Ability to travel throughout West Virginia, including daytime and evening travel.
• Valid state-issued driver’s license with an acceptable driving record.

Responsibilities

• Overseeing and supporting Right from the Start Coordinators.
• Providing and documenting monthly supervision with assigned employees.
• Coordinating health, educational, psychosocial, and nutritional services for Medicaid-eligible pregnant women and infants when needed.
• Assessing client needs and identifying barriers to healthy outcomes.
• Developing individualized service plans with clients.
• Conducting home visits and client contacts according to program requirements.
• Coordinating care with medical providers, community agencies, and other case management programs.
• Connecting families with prenatal, pediatric, postpartum, WIC, nutritional, and family-planning services.
• Advocating for families experiencing needs related to food, shelter, safety, transportation, child care, and other essential resources.
• Providing support and intervention during crisis or safety concerns.
• Participating in interdisciplinary and interagency service-planning meetings.
• Maintaining accurate client records, documentation, and required reports.
• Monitoring referrals and following up to help ensure clients receive needed services.
• Completing required monthly billing documentation.
• Building strong relationships with healthcare providers and community partners throughout West Virginia.

Skills

Compassionate

Organized

Confident leader

Effective communicator

Calm under pressure

Multitasking

Building community partnerships

Mothers, infants, families

Quality, confidentiality, professional

Education

Master’s degree in psychology, counseling, social work, or related field

WV professional licensure (or in process)

Registered Nurse licensed (WV)

Job description

Job Details

Job Location: Keyser Office- Community Based Service Programs - Keyser, WV 26726

Position Type: Full-Time

Education Level: Not Specified

Salary Range: $61,500.00 - $61,500.00

Travel Percentage: Up to 50%

Job Shift: Day

Regional Care Coordinator

Lead with Compassion. Coordinate Care. Strengthen Families.

Burlington United Methodist Family Services, Inc. d/b/a Star of Hope Family Services

Location: West Virginia (Statewide travel required)

Every Family Deserves Support.

At Star of Hope Family Services, our Right from the Start (RFTS) Supervisor provides leadership and support to Right from the Start Coordinators across West Virginia while helping ensure Medicaid-eligible pregnant women and infants receive the care, resources, and services they need.

In this role, you'll combine leadership, care coordination, advocacy, and community collaboration to help improve outcomes for mothers, infants, and families. When a RFTS Coordinator is unavailable, you'll step in to provide direct care coordination and help ensure continuity of services.

If you're looking for a career where your leadership can strengthen a statewide program and your work can directly impact families throughout West Virginia, we'd love to meet you.

What You'll Do

• Overseeing and supporting Right from the Start Coordinators
• Providing and documenting monthly supervision with assigned employees
• Coordinating health, educational, psychosocial, and nutritional services for Medicaid-eligible pregnant women and infants when needed
• Assessing client needs and identifying barriers to healthy outcomes
• Developing individualized service plans with clients
• Conducting home visits and client contacts according to program requirements
• Coordinating care with medical providers, community agencies, and other case management programs
• Connecting families with prenatal, pediatric, postpartum, WIC, nutritional, and family-planning services
• Advocating for families experiencing needs related to food, shelter, safety, transportation, child care, and other essential resources
• Providing support and intervention during crisis or safety concerns
• Participating in interdisciplinary and interagency service-planning meetings
• Maintaining accurate client records, documentation, and required reports
• Monitoring referrals and following up to help ensure clients receive needed services
• Completing required monthly billing documentation
• Building strong relationships with healthcare providers and community partners throughout West Virginia

No two families have exactly the same needs—and every day provides an opportunity to connect someone with resources that can make a lasting difference.

We're Looking For Someone Who Is

• Compassionate
• Organized
• A confident leader
• An effective communicator
• Calm under pressure
• Comfortable managing multiple priorities
• Skilled at building community partnerships
• Passionate about supporting mothers, infants, and families
• Committed to quality, confidentiality, and professional excellence

Qualifications

• Must be at least 21 years of age
• Must meet applicable West Virginia professional licensure requirements for the position
• Must maintain all required professional licenses and credentials
• Strong organizational and interpersonal skills
• Proficient computer and documentation skills
• Strong written and verbal communication skills
• Ability to work effectively in a fast-paced environment and manage multiple responsibilities
• Ability to make sound decisions consistent with organizational policies and program requirements
• Valid state-issued driver's license with an acceptable driving record
• Ability to successfully complete required background screening
• Ability and willingness to travel throughout West Virginia, including daytime and evening travel

Education & Licensure

• Master's degree in psychology, counseling, social work, or a related field from an accredited college or university, with applicable West Virginia professional licensure or in the process of obtaining licensure; or
• Registered Nurse licensed to practice by the West Virginia Board of Examiners for Registered Professional Nurses
• A master's degree is preferred where applicable.

Why Join Star of Hope?

• Competitive salary
• Comprehensive benefits package
• Medical, Dental, and Vision Insurance
• Retirement Plan
• Paid Time Off
• Paid Holidays
• Professional development opportunities
• Collaborative leadership team
• Mission-driven culture
• Opportunity to make a lasting impact on mothers, infants, and families across West Virginia

The Difference You'll Make

The Right from the Start Supervisor helps ensure families receive coordinated, compassionate support during some of the most important stages of a child's development.

Your leadership will support Right from the Start Coordinators, strengthen relationships with healthcare and community partners, and help connect pregnant women and infants with medical care, nutrition services, community resources, and other essential supports.

This is more than a supervisory position.

It's an opportunity to lead, advocate, connect families with resources, and help create healthier futures.

QualificationsEDUCATION

Must be at least 21 years old and possess a Masters Degree in psychology, counseling, social work or related field from an accredited College or University AND hold a license in the in their respective field. (OR be in process of obtaining a license from the State of West Virginia.) Masters degree preferred.

QUALIFICATIONS

• Must maintain license requirements according to the State of West Virginia.
• A registered nurse licensed to practice by the state of West Virginia Board of Examiners for Registered Professional Nurses.
• Should have exceptional organizational skills; proficient computer skills; and interpersonal relationship skills, and the ability to communicate orally and in writing with the ability to work effectively in a fast paced environment, manage several projects simultaneously, and adjust to frequently changing demands.
• Have the ability to make decisions consistent with agency policies and general philosophies of child care.
• Be an acceptable role model for youth in values and lifestyles in keeping with those ascribed by Burlington.
• Must have a valid state issued drivers license and submit to an intensive background investigation.

Burlington United Methodist Family Services, Inc. d/b/a Star of Hope Family Services is an Equal Opportunity Employer.