Housing Programs Specialist - Voucher & Compliance

Nhsmass; Kingston, Northern (MA, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

NeighborWorks Housing Solutions in Massachusetts seeks a Program Representative for State-Funded Housing Programs to manage a caseload and ensure compliance with regulations. You will assist applicants, landlords, and partners with eligibility, briefings, and ongoing voucher administration.

You will handle certifications, annual recertifications, relocations, and disputes, while maintaining confidential records and adhering to program requirements. Bilingual candidates are encouraged to apply.

Qualifications

• Voucher administration experience preferred.
• Commitment to promoting an equitable, diverse, and inclusive environment.
• Excellent interpersonal, communication, and time management skills.
• Proficiency in Microsoft Office applications and the ability to learn new software systems quickly.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work effectively in a fast-paced environment while maintaining attention to detail.
• Ability to multitask and work productively with limited supervision.
• Bilingual applicants are strongly encouraged to apply.

Responsibilities

• Provide professional customer service to MRVP, AHVP, EA, DMHRSP, and project-based voucher holders, as well as property managers, by responding to inquiries, phone calls, emails, faxes, and other correspondence within 36 hours.
• Maintain strict confidentiality regarding work-related matters, client records, and NHS information.
• Determine applicant eligibility in accordance with program regulations.
• Conduct participant briefings to educate eligible applicants about their rights, responsibilities, and obligations as voucher holders, including Fair Housing laws.
• Prepare and distribute briefing packets.
• Assist with dispute resolution efforts aimed at stabilizing tenancies.
• Process annual or biennial recertifications accurately and in a timely manner.
• Process interim share changes promptly upon request.
• Process relocations and new admissions in a timely manner.
• Complete rent reasonableness determinations using the designated affordable housing platform.
• Maintain participant files and electronic records in accordance with EOHLC Administrative Plan requirements and Massachusetts regulations.
• Work collaboratively with members of the Leased Housing Department to ensure high-quality service coordination.
• Monitor program compliance and follow up on allegations of fraud, program abuse, unreported income, overpayment collections, and other program violations.
• Process participant terminations for noncompliance with program regulations, including preparing documentation and participating in grievance hearings.
• Support management’s efforts to improve customer service, minimize errors, and maintain operational efficiency.
• Attend trainings and professional development sessions as required.
• Assist applicants with completing the Common Housing Application for Massachusetts Programs (CHAMP).
• Maintain and update the CHAMP waiting list on an ongoing basis, including applicant selections and requested changes.
• Comply with all internal procedures and protocols established by management.
• Perform other duties as assigned.

Skills

Voucher administration

Bilingual

Interpersonal communication

MS Office

Time management

Organizational skills

Analytical skills

Multitasking

Job description

NeighborWorks Housing Solutions in Massachusetts seeks a Program Representative for State-Funded Housing Programs to manage a caseload and ensure compliance with regulations. You will assist applicants, landlords, and partners with eligibility, briefings, and ongoing voucher administration.

You will handle certifications, annual recertifications, relocations, and disputes, while maintaining confidential records and adhering to program requirements. Bilingual candidates are encouraged to apply.