State Administrative Manager 15 - Interaction Technology Section

State-of-Michigan; Lansing (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

State of Michigan is seeking a State Administrative Manager 15 to lead the Contact Center Technology Section (CCTS). This role supervises staff responsible for supporting and overseeing the contact center systems and guides project planning and process development.

The position ensures technology progresses in line with stakeholder needs within the Core Technology Division. A strong background in contact center platforms and governance is expected.

Qualifications

• Bachelor's degree required.
• Four years of professional experience, including two years at P11 or one year at 12.
• Alternate Education: high school plus two years of safety/regulatory or law enforcement at level 14, or one year at level 15.

Responsibilities

• Serve as day-to-day manager of the Contact Center Technology Section (CCTS).
• Provide supervision to staff supporting and overseeing the contact center system(s).
• Lead activities within this complex work area and oversee section processes and project planning.
• Promote and align technology managed by the section with stakeholders’ needs.

Education

Bachelor's degree

Job description

Position Description - State Administrative Manager 15

MDOSJOBS

Education

Possession of a bachelor's degree in any major.

Experience

Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.

Alternate Education and Experience

Education level typically acquired through completion of high school and two years of safety and regulatory or law enforcement experience at the 14 level; or, one year of safety and regulatory or law enforcement experience at the 15 level, may be substituted for the education and experience requirements

Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment.

Due to the nature of work of the Department of State, criminal records will be checked.

Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment. Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.

This position serves as the day-to-day manager of the Contact Center Technology Section (CCTS) and provides supervision to staff responsible for supporting and overseeing the contact center system(s). The position leads activities within this complex work area. The position oversees development of section processes and project planning activities. This position works to promote technology managed by the section and ensure it progresses in alignment with stakeholders’ needs.

The Contact Center Technology Section is responsible for technology utilized by the agency’s call centers. It is focused on effectively managing contact center software platforms, working to optimize these solutions and support stakeholder needs. CCTS is located within the Core Technology Division, which is focused on the management and progression of technology utilized across MDOS operations.

View the job specification at: Current Job Specification (michigan.gov)

Michigan Veterans Affairs Agency