Contact Center Tech Lead - Strategy & Ops

State of Michigan; Dimondale (MI); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible work schedules

Remote or hybrid telecommuting options

Health, dental, vision insurance

Job summary

State of Michigan’s Department of State (MDOS) seeks a State Administrative Manager 15 to lead the Contact Center Technology Section. You will supervise staff and oversee technology supporting the agency’s call centers, directing section processes and project planning to meet stakeholder needs.

The role sits within the Core Technology Division and advances agency-wide technology initiatives aligned with strategic goals.

Qualifications

• Supervisory experience with staff delivering technology support.
• Ability to plan projects and develop section processes.
• Strong stakeholder communication and alignment with business needs.

Responsibilities

• Oversee day-to-day operations of the Contact Center Technology Section.
• Provide supervision and guidance on system maintenance and support.
• Lead development of section processes and project plans.
• Collaborate with stakeholders to ensure technology progress meets needs.

Skills

Leadership

Staff supervision

Project planning

Stakeholder alignment

Education

Bachelor's degree

Tools

Project management tools

Job description

State of Michigan’s Department of State (MDOS) seeks a State Administrative Manager 15 to lead the Contact Center Technology Section. You will supervise staff and oversee technology supporting the agency’s call centers, directing section processes and project planning to meet stakeholder needs.

The role sits within the Core Technology Division and advances agency-wide technology initiatives aligned with strategic goals.