Startup Pharmacy Technician: Patient Care & Ops Lead

Blue Cross of Idaho; Meridian (ID); On-site; USD 67,709,000 - 94,779,000; Full time

Benefits offered by this job

Annual incentive bonus

Paid time off

Holidays

Health insurance

401(k) matching

Life insurance

Job summary

Emerald Specialty Pharmacy is building a new specialty pharmacy and seeks capable Pharmacy Technicians to join a dynamic, entrepreneurial team. You will handle prescription processing, data entry, and member/provider support while learning a broad range of pharmacy operations.

Ideal candidates have at least 2 years of pharmacy technician experience, strong attention to detail, and excellent customer service.

Qualifications

• Minimum two (2) years of pharmacy technician experience in pharmacy operations, specialty pharmacy, fulfillment, claims administration, mail-order pharmacy, or a related healthcare setting.
• Strong attention to detail and commitment to accuracy.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with pharmacy systems and technology platforms.
• Pharmacy Technician Certification (CPhT); compliance with state requirements for pharmacy staff.

Responsibilities

• Process prescriptions from intake through completion while ensuring accuracy and compliance.
• Enter prescription, member, provider, and insurance information into pharmacy management systems.
• Review documentation for completeness and identify discrepancies requiring follow-up.
• Maintain accurate pharmacy records and documentation.
• Serve as a point of contact for members, providers, and business partners regarding prescription status and medication access.
• Assist with benefit investigations, prior authorizations, and claims-related inquiries.
• Coordinate with healthcare providers, payers, and members to resolve service issues and facilitate timely treatment.
• Deliver exceptional customer service through phone, email, and other communication channels.
• Support pharmacy claims processing and adjudication activities.
• Collaborate with pharmacists to resolve prescription, coverage, and medication-related concerns.
• Utilize pharmacy management systems and operational tools to support workflow efficiency.
• Participate in quality assurance and compliance activities.
• Prepare, package, label, and distribute medications in accordance with regulatory and organizational requirements.
• Support inventory activities including receiving, stocking, replenishment, and storage of medications and pharmacy supplies.
• Coordinate shipping and delivery activities, including preparation of temperature-sensitive shipments when required.
• Maintain shipment documentation and assist with tracking and delivery issue resolution.
• Help ensure a safe, organized, and audit-ready pharmacy environment.
• Participate in process development and continuous improvement initiatives as Emerald Specialty Pharmacy grows.
• Assist with creating efficient workflows and identifying opportunities to enhance service, quality, and operational effectiveness.

Skills

Attention to detail

Customer service

Multitasking

Pharmacy systems

CPhT

Tools

Pharmacy management systems

Job description

Emerald Specialty Pharmacy is building a new specialty pharmacy and seeks capable Pharmacy Technicians to join a dynamic, entrepreneurial team. You will handle prescription processing, data entry, and member/provider support while learning a broad range of pharmacy operations.

Ideal candidates have at least 2 years of pharmacy technician experience, strong attention to detail, and excellent customer service.