Startup Experience & Onboarding Programs Lead

Notion; California (MO); On-site; USD 140,000 - 205,000; Full time

Job summary

Notion is seeking a Startup Program & Experience Lead to own the onboarding and trial journey for startup customers across the region. You will partner with Marketing, Product, Customer Success and Partnerships to design scalable programs that drive activation, engagement and value realization early in the customer lifecycle.

The role focuses on cross-functional collaboration, operational excellence, and building scalable experiences at scale while staying deeply connected to customer needs.

Qualifications

• Experience in program management, customer experience, customer success, growth, operations or startup-focused roles.
• Strong organizational and project management skills.
• Ability to manage multiple initiatives and priorities in fast-moving environments.
• Strong customer empathy and operational mindset.
• Comfortable working cross-functionally across Product, Marketing, Partnerships and Customer Success teams.
• Data-oriented mindset with ability to identify patterns, friction points and improvement opportunities.
• Strong written and verbal communication skills.
• You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.

Responsibilities

• Improve startup activation, engagement, conversion and retention across the regional startup funnel.
• Build and manage scalable onboarding and lifecycle programs for startup customers.
• Create startup-focused educational, onboarding and engagement experiences that help customers realize value quickly.
• Identify friction points and improve the startup customer journey.
• Support the execution of startup initiatives, campaigns, events and ecosystem programs across the region.
• Track and analyze program performance, customer engagement and operational metrics to improve conversion and ARR over time.
• Help to build the Startups 2.0 operational frameworks, creating an automated scorecard to identify top startups and provide a high-touch customer experience.

Skills

Program management

Customer experience

Growth/ops

Startup experience

Org skills

Multitasking

Customer empathy

Cross-functional

Data-driven

Communication

AI curiosity

Job description

Notion is seeking a Startup Program & Experience Lead to own the onboarding and trial journey for startup customers across the region. You will partner with Marketing, Product, Customer Success and Partnerships to design scalable programs that drive activation, engagement and value realization early in the customer lifecycle.

The role focuses on cross-functional collaboration, operational excellence, and building scalable experiences at scale while staying deeply connected to customer needs.