Startup Experience & Activation Lead

Notion; San Francisco (CA); On-site; USD 174,000 - 205,000; Full time

Job summary

Notion seeks a Startup Program & Experience Lead to enhance the onboarding and trial experience for startups. This role focuses on improving customer activation, engagement, and retention in San Francisco.

The successful candidate will manage scalable onboarding programs and cross-functionally collaborate with teams to create impactful startup initiatives. Relevant experience in program management and customer success is essential.

Qualifications

• Experience in program management, customer experience, customer success, growth, operations or startup-focused roles.
• Strong customer empathy and operational mindset.
• Ability to manage multiple initiatives and priorities in fast-moving environments.

Responsibilities

• Improve startup activation, engagement, conversion and retention across the regional startup funnel.
• Build and manage scalable onboarding and lifecycle programs for startup customers.
• Create startup-focused educational and engagement experiences that help customers realize value quickly.

Skills

Program management

Customer experience

Organizational skills

Project management

Data-oriented mindset

Written communication

Verbal communication

Job description

Notion seeks a Startup Program & Experience Lead to enhance the onboarding and trial experience for startups. This role focuses on improving customer activation, engagement, and retention in San Francisco.

The successful candidate will manage scalable onboarding programs and cross-functionally collaborate with teams to create impactful startup initiatives. Relevant experience in program management and customer success is essential.