Starbucks Supervisor | McGregor Square

careers-sagehospitality; Denver (CO); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with up to 4% match

Health savings accounts with company 1

Basic Life and AD&D insurance

Disability insurance

Pet Insurance

Tuition Reimbursement

Employee discounts

Paid time off

Job summary

The Rally Hotel in Denver is seeking a Coffee Shop Supervisor to help deliver excellent guest service, manage staff, and ensure compliance with safety, SOPs, and budgets.

You will oversee hiring, training, scheduling, coaching, and performance reviews; monitor labor costs and revenue; and lead promotions while maintaining a high standard of hospitality.

This full-time, on-site role offers comprehensive benefits and a dynamic team in a vibrant downtown setting.

Qualifications

• Post high school education plus 2+ years in coffee shop/hospitality.
• 2-3 years of full-time experience in a related role.
• Strong supervision and communication skills among staff.
• Ability to analyze operations and advise on policy.
• Excellent guest service and multitasking abilities.
• Knowledge of safety, sanitation, and SOPs.
• Physical ability to lift 20-40 lbs and stand long periods.

Responsibilities

• Assist in managing HR in coffee shop: hire, train, schedule, coach and counsel, conduct performance reviews and resolve issues.
• Oversee coffee shop operations to ensure quality service and compliance with SOPs and safety regulations.
• Forecast, monitor, and report on budgets (labor, food, beverage, supplies) to maximize revenue and control costs.
• Respond to customer trends and issues to improve experiences and drive sales.
• Lead promotions, displays, and ideas to attract in-house guests and local market share.
• Maintain sanitation and safety across outlet areas and equipment; ensure audits pass.

Skills

Hotel operations

Supervision

Analysis

Decision making

Guest communications

Forecasts SOPs

Chemical knowledge

Education

Post-secondary education

Job description

Why us?

The Rally Hotel is an independent, lifestyle hotel located in Denver’s downtown playground, McGregor Square. Located in the heart of Lower Downtown, The Rally is representative of all that Colorado has to offer. From the railway to the Rockies, Denver’s industrial roots to mile high skies, moments of discovery are found around every corner.

Our 182-room hotel is adjacent to the home of the Colorado Rockies, Coors Field and located on McGregor Square. This full-city block is the epicenter of entertainment featuring restaurants, retail and a circulate plaza with a stadium sized LED screen, that will host sports entertainment, movie nights and private events. The Rally inspires the playful side in all of us.

Come join our team at The Rally Hotel!

This position will be posted for the next 30 days, or until it is filled.

Job Overview

Supervise the coffee shop as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals

Responsibilities

• Assist in managing the human resources in coffee shop in order to attract, retain and motivate the employees; hire, schedule, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate.
• Manage the operations of coffee shop as required to ensure compliance with SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
• Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Respond to customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Implement promotions, displays, presentations and ideas to capture more in-house guests and a larger share of the local market.
• Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
• Ensure Coffee Shop is compliant with all safety and sanitation audits and compliant audits.

Qualifications

Education/Formal Training

More than two years of post high school education.

Experience

Two to three full years of full employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.
• May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
• Supervision/management communication skills are required.
• Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
• Ability to make occasional decisions which are generally guided by established policy and procedures.
• Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
• Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, schedules.
• Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
• Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
• Must have knowledge of chemicals/agents for training purposes.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 - 40 lbs.
• Bending - Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies.
• No kneeling required.
• Mobility - 95% of shift covering all areas of outlets supervising.
• Continuous standing to assist at hostess station - minimal stationary standing.
• Climbing stairs - varies by location.

Environment

Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen

Benefits

We offer some amazing benefits to our full-time, hourly associates, including:

• Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
• Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
• Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period
• Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution
• Eligible to enroll in Health, Dependent and Commuter flexible spending accounts
• Company paid Basic Life and AD&D insurance coverage, with option to enroll in supplemental coverage
• Eligible to enroll for short-term and long-term disability insurance coverage
• Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
• WINFertility guidance for those enrolled in Sage medical plan
• Calm Health Application Subscription
• Employee assistance program
• Paid time off for vacation, sick time, and holidays
• Tuition Reimbursement of up to $2,000 per calendar year
• Great discounts on Hotels, Restaurants, and much more
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral

Salary

USD $23.00 - USD $23.00 /Hr.