Starbucks Shift Supervisor

The Exchange; New York (NY); On-site; USD 27,000 - 38,000; Part time

Job summary

The Exchange is seeking a Shift Supervisor for a food activity operation. This role requires a friendly associate who is passionately focused on delivering a personalized customer experience and actively communicates the benefits of the Military Star Credit Card to customers to drive sales growth and loyalty.

As Supervisor, you will oversee food preparation and sale during your shift, manage stock, greet customers, resolve issues, and ensure compliance with safety and NBFF standards.

Qualifications

• Six months of restaurant or related food service operations experience.
• NBFF training or ROMA completion.
• Evening and weekend availability preferred.

Responsibilities

• Supervises the preparation and sale of food items during an assigned shift.
• Receives, verifies and checks quality of food/supply items.
• Estimates and orders food/supplies as required.
• Greet customers, listen to needs, offer suggestions and thank them for their business.
• Resolves customer complaints at the lowest level and informs management.
• Prepares, maintains, and processes accounting and facility operational reports.
• Oversees stock counts and inventory to meet service goals.
• Maintains personnel cost and productivity standards and supervises staff.

Skills

Customer service experience

Food safety awareness

Education

NBFF training

ROMA program

Job description

Job Description

Supervises a shift operation in a food activity operation. This position requires associate to be friendly and passionately focused on delivering a personalized customer experience. Actively communicates/promotes the benefits of the Military Star Credit Card to customers in order to drive sales growth and increase customer loyalty.

Job Grade

2

Career Area

Hospitality and Restaurant Operations

Supervisor

Yes

Job Qualifications

Six months of restaurant or related food service operations experience. Or Successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

OPEN AVAILABILITY PREFERRED, MUST HAVE EVENING AND WEEKEND AVAILABILITY

Salary Minimum

$23.35

Salary Maximum

$23.35

Major Duties

Supervises the preparation and sale of food items during an assigned shift. Receives, verifies and checks quality of food/supply items. Estimates and orders food/supplies as required.

Greets each customer upon contact. Assists customer by listening to needs, offering suggestions and thanking customer for their business. Resolves customer complaints at the lowest level and informs management of barriers to meeting the optimal customer experience.

Prepares, maintains, and processes accounting and facility operational reports.

Participates in the establishment and achievement of service and sale goals for the food operation. Ensures optimum stock availability by supervising or participating in periodic stock counts and inventory(s) and updates merchandise control records. Maintains/controls personnel cost and productivity standards.

Performs the duties of subordinate associates as required by workload. Opens and/or closes the facility in accordance with published policies/regulations. Ensures the security of cash, fixed assets and inventory and complies with fire, safety, sanitation and security regulations. Initiates work orders for repair and maintenance.

Supervises assigned associates. Establishes work schedules, assigns and distributes work; counsels; prepares performance reviews, approves/disapproves leave slips; trains associates, recommends actions and performs other supervisory functions. Responsible for enforcement of all name brand fast food (NBFF) and Exchange standards. Must complete ServSafe (5640) and applicable fast-food certification(s) within 90 days of hire.

Keeps abreast of, actively supports and as required, implements the provisions of pertinent public laws, executive orders, and directives relating to the Federal Equal Opportunity (EEO) program within the Exchange.

Performs other duties as assigned.

Job Type

Hourly

Number of Positions Remaining

1

13-Oct-2026