Starbucks - Food Service Foreman

Aafes; Fort Irwin (CA); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Flexible scheduling

Insurance benefits

Paid time off

Shift differential

Pension plan

Base access

Mass Transit program

DoD employee status

Résumé du poste

The Army & Air Force Exchange Service (the Exchange) at Fort Irwin seeks a Food Service Foreman to lead a team of Food Service Workers focused on delivering extraordinary customer experiences while meeting sales goals. You will plan schedules, drive a culture of accountability, and empower your team to resolve issues and ensure top-tier service.

Ideal candidates bring at least six months in food service supervision, plus NBFF or ROMA training, with strong communication and a willingness to work

Qualifications

• Six months of restaurant or related food service operations experience.
• NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).

Responsabilités

• Lead a team to meet department and store sales goals and customer engagement.
• Plan and execute daily/weekly workloads and schedules.
• Respond quickly to and deescalate negative customer experiences and make things right for customers.

Connaissances

Leadership

Communication

Team management

Customer service orientation

Formation

NBFF training

ROMA training

Outils

Basic computer skills

Description du poste

As a Food Service Foreman, you will lead a team of passionate and knowledgeable Food Service Workers who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Food Service Foreman at the Exchange?

• Promote a positive team and customer centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to lift up to 50 pounds
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
• Able to lead teams to meet organizational objectives

Additional Qualifications/Requirements

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• 6 months food supervisory experience required
• Required: Access to the military installation (Real ID*, Passport, Military ID, CAC, Etc.)

Who We Are

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Job Qualifications

• Six months of restaurant or related food service operations experience.
• Or Successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).

Additional Qualifications/Requirements

• Must be 18 or older.
• Must be available to work weekdays, nights, weekends and holidays.
• Hours and shifts to be discussed during interview process, but must be available during the hours of 0400-1830
• Example of hours would be 0400-1200 or 1030-1830
• Federal agencies will not accept a driver’s license or identification card for official purposes from any individual unless such license or card is a REAL ID – compliant driver’s license or identification card issued by a state.