Starbucks Manager - Shoreview

Kowalski; Shoreview (MN); Presencial; USD 52 000 - 68 000; Tempo integral

Resumo da oferta

Kowalski's in Shoreview, MN is seeking a salaried Store Manager to lead a Starbucks booth, ensuring the Starbucks Experience for customers. This role requires strong leadership and a focus on service quality.

Responsibilities include staffing, training, supervising, managing financial performance, and upholding safety standards while delivering exceptional customer experiences.

Qualificações

• 3 years progressively responsible retail experience.
• Experience supervising and training staff.
• Ability to analyze financial reports and store performance.
• Strong commitment to customer service and product quality.

Responsabilidades

• Lead and supervise the store team to deliver the Starbucks Experience for customers.
• Make staffing decisions including scheduling, training and development.
• Ensure customer satisfaction and product quality while maintaining store standards.
• Manage the booth's financial performance, safety and security.
• Translate company policies into daily operations and coach the team accordingly.

Conhecimentos

Retail leadership

Supervisory experience

Training

Financial analysis

Descrição da oferta de emprego

Please Note: This is a salaried, Full -Time position. Wages can be negotiated based off on experience.This job contributes to Starbucks success by leading a team of employees to create and maintain the Starbucks Experience for our customers. This person is required to regularly and customarily exercise discretion in managing the overall operation of the store. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e. training, evaluating, disciplining, staffing needs and scheduling), ensuring customer satisfaction and product quality, managing the booth's financial performance, and managing safety and security within the booth.Key responsibilities and essential job functions include but are not limited to the following:LeadershipBuilding the capacity of stakeholders in civic culture, the Starbucks experience and drink creation/consistencySetting goals for the team, developing organizational capability, and modeling how we work togetherDemonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep booth operating to standard and to set a positive example for the team.Displays a customer comes first attitude by training and accountability for delivering exceptional customer service.Drives the implementation of company policies by developing work plans and directly motivating and instructing the team to implement them to meet business goals and organizational principles and obligations.Manages with integrity, honesty, transparency and knowledge that promotes the culture, values and mission of Starbucks and Kowalski's as a whole.Plans, identifies, communicates, and delegates appropriate responsibilities and best practices to ensure smooth flow of operations.Consistently reviews team environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the team to achieve operational goals.Utilizes existing tools to identify gaps and prioritize communication. Communicates clearly, concisely and accurately in order to ensure effective operations.Solicits customer feedback to understand customer needs and the needs of the local community.Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.Summary of ExperienceProgressively responsible retail experience 3 yearsSupervisoryTrainingExperience analyzing financial reports