STARBUCKS/LEAD BARISTA

Kroger; Portland (OR); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading grocery store is seeking a barista supervisor in Portland, OR to ensure high-quality customer coffee service. Responsibilities include supervising staff, managing products, and providing exceptional customer interactions in a dynamic environment. Ideal candidates will be certified baristas with strong communication and supervisory skills. Join a company valued for its commitment to diversity and excellence in service, offering healthcare benefits, flexible scheduling, and growth opportunities.

Benefits

Healthcare

Flexible scheduling

Counseling services

Discounts

Tuition reimbursement

Growth opportunities

Qualifications

• Willingness to work weekends and holidays as needed.
• Dependability and integrity in past work records.
• Ability to handle stressful situations calmly and courteously.

Responsibilities

• Assist in supervision and direction of department personnel for quality service.
• Monitor product conditions and remove out-of-code products.
• Prepare customer beverage orders and maintain cleanliness.

Skills

Effective written and oral communication skills

Supervisory skills

Customer service skills

Education

Certified barista

Job description

Ensure service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation. Monitors total department conditions and follows through to maintain standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Increase sales through effective marketing and merchandising of products in the Department.
• Assist in supervision and direction of department personnel to ensure quality customer service.
• Delegate job assignments and responsibilities to associates in accordance with duty rosters.
• Order and maintain stock and supplies, monitor conditions and appearance of same throughout the department.
• Monitor code dates and product rotation, remove out-of-code product.
• Hold personnel in department accountable for their job assignments and responsibilities.
• Write department schedules, coordinating requests, bids, and business needs.
• Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales (as applicable).
• Maintain customer service area and equipment in a clean and appealing manner.
• Demonstrate Customer 1st Behavior when taking care of customer needs.
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day.
• Adhere to all Starbucks programs, policies, and promotions (e.g., Customer Voice, Siren’s Eye).
• Follow store policies and procedures for operational flow at each station.
• Perform cleaning tasks according to standards and work as a team player.
• Present oneself professionally and communicate clearly with customers and partners.
• Perform equipment maintenance per preventative maintenance checklist.
• Follow cash handling and register policies.
• Follow inventory stocking and recording guidelines.
• Communicate effectively with customers and associates.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Adhere to company policies & procedures, including dress code, grooming, sanitation, and harassment/discrimination policies.
• Perform any other duties as assigned.
• Work cooperatively in high-paced, sometimes stressful environments.
• Manage conflict reasonably and cooperatively.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Support and assist minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Qualifications

Minimum

• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Calmly, courteously handle stressful situations and make positive impressions.
• Be a trained and certified barista.
• Dependability and integrity in past work records.
• Supervisory skills.

Job Info

• Job Identification 129745
• Job Category Store Operations
• Posting Date 06/11/2025, 12:19 PM
• Location: 14700 Se Mcloughlin Blvd, Portland, OR, 97267, US

Benefits include healthcare, flexible scheduling, counseling, discounts, tuition reimbursement, and growth opportunities.

From a small Cincinnati grocery store to the nation’s largest grocer, we pride ourselves on diversity, innovation, and creating positive experiences for customers, communities, and associates. We value caring, purpose-driven individuals eager to grow and succeed. Join us today!