STARBUCKS/BARISTA

Kroger; Portland (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading grocery company as a Customer Service Associate in Portland. You will provide exceptional service, manage product offerings in the coffee shop, and ensure a friendly atmosphere. With comprehensive benefits and opportunities for growth, your role will greatly impact customer satisfaction and community engagement.

Benefits

Healthcare coverage including medical, dental, and vision

Flexible scheduling with paid time off

Up to $21,000 in tuition reimbursement

Associate discounts on purchases

Industry-leading training programs

Qualifications

• Excellent customer service skills required.
• Previous comparable experience desired.

Responsibilities

• Create a welcoming environment for customers by answering questions.
• Prepare beverage selections per customer requests.
• Reinforce safety programs by complying with safety procedures.

Skills

Customer service skills

Job description

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers and employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, and providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Create a welcoming environment where customers feel important and appreciated by answering questions about products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department; respond to questions and make suggestions about products.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Prepare beverage selections according to recipes and standards, and to customer requests using proper equipment; tender transactions following company best practices.
• Offer product samples to help customers discover new items or products they inquire about; inform customers of coffee shop specials.
• Provide customers with fresh products they ordered and the correct portion size to prevent shrinkage.
• Recommend coffee shop items to customers to ensure they get the products they want and need.
• Use all equipment in the coffee shop, such as refrigerators, freezers, slicers, and ovens, according to company guidelines; prepare, package, label, and inventory ingredients.
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, espresso machines, blenders, computerized scales, and steamers.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management; adhere to all food safety regulations.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.
• Report customer or employee accidents, safety risks, issues, or illegal activities to store management.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve issues.
• Support and assist through interaction with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

Qualifications

MINIMUM

• Excellent customer service skills

DESIRED

• Any previous comparable experience

Job Info

• Job Identification 128409
• Job Category Store Operations
• Posting Date 06/03/2025, 11:42 AM
• Locations 14700 Se Mcloughlin Blvd, Portland, OR, 97267, US

The Kroger Family of Companies offers comprehensive benefits to support your Well-Being, including Physical, Emotional, Financial and more. We’ll help you thrive, with access to:

– Healthcare coverage, including medical, dental, vision, and prescriptions.
– Flexible scheduling with paid time off, holiday, and sick pay.
– Emotional and financial support, including counseling and financial tools.
– Associate discounts on purchases.
– Up to $21,000 in tuition reimbursement.
– Industry-leading training programs and career pathways.

From a small Cincinnati grocery store to the nation’s largest grocer, we pride ourselves on diversity, innovation, and creating great experiences for customers and communities. We value caring, purpose-driven individuals eager to learn and grow. Whether part-time or a new career, apply today and join our Kroger family!