Starbucks Lead Barista

Peachtree Group; Orlando (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement match

Paid holidays and paid time off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Lead Barista in Orlando to support the Starbucks Manager by overseeing daily operations, ensuring top-quality beverages, and delivering outstanding customer service. The role includes coaching and supervising baristas, training new staff, and maintaining store standards to ensure a smooth shift.

You will help develop product knowledge, stay informed about events and offers, and assist with opening/closing duties while upholding cash handling and safety protocols.

Qualifications

• 1 year of customer service experience in hospitality or restaurant settings.
• 6 months of experience handling customer requests and directing tasks.
• 6 months of experience delegating tasks to others and coordinating two or more employees.
• Flexibility to work mornings, evenings, weekends, nights, and holidays.

Responsibilities

• Model exceptional customer service in every interaction.
• Ring orders accurately and follow cash handling procedures.
• Train and supervise baristas; lead and motivate the team.
• Maintain store standards and cleanliness; ensure safety and sanitation.

Skills

Customer service

Leadership

Cash handling

Communication

Teamwork

Food & beverage prep

Learning ability

Flexible hours

Interpersonal skills

Job description

The Lead Barista supports the Starbucks Manager by overseeing daily operations, ensuring high-quality beverage preparation, and delivering exceptional customer service. This role includes leadership responsibilities such as training, supervising baristas, and maintaining store standards.

Responsibilities

• Responsible for role modeling our customer service commitment
• Follow our customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in others, saying thank you) in each interaction
• Actively seeks to recognize, include, appreciate, support and delight our guest
• Uses operational tools and training to develop coffee/product knowledge and helps our guest find their favorites
• Connect guests with events and offers by staying informed about relevant information
• Accurately rings customer orders and follows proper cash handling procedures
• Maintain a calm demeanor during periods of high volume or unusual events
• Contributes to positive team environment
• Follows Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security
• Maintain a clean and organized workspace
• Provide quality beverages, and food products consistently by adhering to all recipe and presentation standards
• Follow health, safety, and sanitation guidelines for all products and equipment
• Maintain regular and punctual attendance
• Assist with training
• Provide feedback to store manager on team performance during shift
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performance
• Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns
• Execute store operations during scheduled shifts
• Organize opening and closing duties as assigned
• Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team
• Follow up with baristas during the shift to ensure the delivery of exceptional customer service for all guests
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition
• Utilizes operational tools to achieve operational excellence during the shift

Qualifications and Required Skills

• Customer service experience in a hospitality or restaurant environment - 1 year
• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards
• Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredient
• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the restaurant and hospitality environment
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Benefits

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.