Starbucks Lead Barista

Peachtree Group Hospitality Management; Gulf Shores (AL); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Medical, dental, vision

Disability & life insurance

401(k) retirement match

Paid Holidays and PTO

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management, operating Starbucks Gulf Shores, seeks a team member to deliver exceptional guest service and quality beverages in a fast-paced setting.

You will contribute to a positive team environment, train others, and ensure cash handling and safety procedures are followed while maintaining a clean, organized workspace and friendly guest interactions.

Qualifications

• Customer service experience in hospitality or restaurant environment.
• Minimum 6 months interacting with and fulfilling customer requests.
• At least 6 months experience delegating tasks to others or coordinating 2+ employees.
• Able to work flexible hours including early mornings, evenings, weekends, nights and holidays.
• Strong interpersonal skills and ability to work as part of a team.

Responsibilities

• Provide quality beverages and food by following recipes and presentation standards.
• Maintain a clean and organized workspace and adhere to safety guidelines.
• Handle cash with accuracy and follow cash handling procedures.
• Assist with training and coach team members on shift to ensure operational excellence.
• Deliver exceptional customer service and build positive guest relationships.

Skills

Customer service

Hospitality experience

Flexible hours

Teamwork

Coach and feedback

Job description

Starbucks Gulf Shores
112 W Beach Blvd
Gulf Shores, AL 36542, USA

Responsibilities

• Role modeling our customer service commitment.
• Follow our customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in others, saying thank you) in each interaction.
• Actively seeks to recognize, include, appreciate, support and delight our guest.
• Uses operational tools and training to develop coffee/product knowledge and helps our guest find their favorites.
• Connect guests with events and offers by staying informed about relevant information.
• Accurately rings customer orders and follows proper cash handling procedures.
• Maintain a calm demeanor during periods of high volume or unusual events.
• Contributes to a positive team environment.
• Follows Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security.
• Maintain a clean and organized workspace.
• Provide quality beverages and food products consistently by adhering to all recipe and presentation standards.
• Follow health, safety, and sanitation guidelines for all products and equipment.
• Maintain regular and punctual attendance.
• Assist with training.
• Provide feedback to store manager on team performance during shift.
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performance.
• Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns.
• Execute store operations during scheduled shifts.
• Organize opening and closing duties as assigned.
• Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follow up with baristas during the shift to ensure the delivery of exceptional customer service for all guests.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.

Qualifications

• Customer service experience in a hospitality or restaurant environment - 1 year.
• Six (6) months of experience in a position that required constant interacting with and fulfilling the requests of customers.
• At least six (6) months of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Meet store operating policies and standards.
• Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients.
• Ability to direct the work of others.
• Ability to learn quickly.
• Knowledge of the restaurant and hospitality environment.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.