Starbucks Café Supervisor — Evening Shift

UNC Health; North Carolina; On-site; USD 57,316,000 - 81,756,000; Full time

Benefits offered by this job

Comprehensive benefits package

Tuition assistance

Night shift incentives

Competitive starting wages

Onsite Starbucks Café experience

Job summary

UNC Health operates a Starbucks Café within the North Carolina Cancer Hospital in Chapel Hill. The Food Services Supervisor role focuses on upholding Starbucks standards, coaching staff, and delivering exceptional customer experiences in a high-volume healthcare setting.

The position requires leadership, strong communication, and the ability to work flexible hours including evenings and weekends. This onsite role offers comprehensive benefits and opportunity to contribute to patient and staff

Qualifications

• Two years of food service experience
• Higher-level degree may satisfy education requirement
• Ability to learn quickly and adapt in a fast-paced environment
• Strong communication and customer service skills
• Knowledge of retail/food service operations

Responsibilities

• Promote and uphold Starbucks’ mission, values, and culture with integrity and professionalism
• Maintain a calm and positive presence during high-volume or unexpected situations
• Proactively assess customer and store needs to ensure a seamless experience
• Support store leadership by communicating shift updates and contributing to a welcoming 'Third Place' environment
• Assist in training and coaching baristas, providing real-time feedback and performance input
• Deliver exceptional customer service with a customer-first attitude
• Foster strong team relationships by understanding and supporting individual needs
• Execute all store operations during shifts, including opening/closing tasks, cash handling, and safety procedures
• Ensure consistent quality of beverages and food in accordance with company standards and health guidelines
• Recognize team achievements and help cultivate a motivating and rewarding work atmosphere
• Utilize operational tools to maintain high performance and shift efficiency
• Maintain punctual and reliable attendance, with or without reasonable accommodation
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security, with or without reasonable accommodation
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients, or substituted ingredients
• Available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays

Skills

Ability to direct the work of others

Customer service excellence

Effective communication

Teamwork

Interpersonal skills

Education

High school diploma or GED

Job description

UNC Health operates a Starbucks Café within the North Carolina Cancer Hospital in Chapel Hill. The Food Services Supervisor role focuses on upholding Starbucks standards, coaching staff, and delivering exceptional customer experiences in a high-volume healthcare setting.

The position requires leadership, strong communication, and the ability to work flexible hours including evenings and weekends. This onsite role offers comprehensive benefits and opportunity to contribute to patient and staff