Supervisor Food Services

UNC Health; North Carolina; On-site; USD 57,316,000 - 81,756,000; Full time

Benefits offered by this job

Comprehensive benefits package

Tuition assistance

Night shift incentives

Competitive starting wages

Onsite Starbucks Café experience

Job summary

UNC Health operates a Starbucks Café within the North Carolina Cancer Hospital in Chapel Hill. The Food Services Supervisor role focuses on upholding Starbucks standards, coaching staff, and delivering exceptional customer experiences in a high-volume healthcare setting.

The position requires leadership, strong communication, and the ability to work flexible hours including evenings and weekends. This onsite role offers comprehensive benefits and opportunity to contribute to patient and staff

Qualifications

• Two years of food service experience
• Higher-level degree may satisfy education requirement
• Ability to learn quickly and adapt in a fast-paced environment
• Strong communication and customer service skills
• Knowledge of retail/food service operations

Responsibilities

• Promote and uphold Starbucks’ mission, values, and culture with integrity and professionalism
• Maintain a calm and positive presence during high-volume or unexpected situations
• Proactively assess customer and store needs to ensure a seamless experience
• Support store leadership by communicating shift updates and contributing to a welcoming 'Third Place' environment
• Assist in training and coaching baristas, providing real-time feedback and performance input
• Deliver exceptional customer service with a customer-first attitude
• Foster strong team relationships by understanding and supporting individual needs
• Execute all store operations during shifts, including opening/closing tasks, cash handling, and safety procedures
• Ensure consistent quality of beverages and food in accordance with company standards and health guidelines
• Recognize team achievements and help cultivate a motivating and rewarding work atmosphere
• Utilize operational tools to maintain high performance and shift efficiency
• Maintain punctual and reliable attendance, with or without reasonable accommodation
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security, with or without reasonable accommodation
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients, or substituted ingredients
• Available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays

Skills

Ability to direct the work of others

Customer service excellence

Effective communication

Teamwork

Interpersonal skills

Education

High school diploma or GED

Job description

UNC Food Services Supervisor

Our Nutrition and Food Services team are true culinary professionals within an award-winning, nationally recognized healthcare system. As a valued member of the UNC Health family, our NFS team helps to provide top-quality Carolina Care, fueling our patients, their families, and our employees. Our recipe for career success is reflected in our organizational values and what we can offer our team members. Offering a full comprehensive benefits package with up to 5 weeks of paid time off accrued annually, tuition assistance, and highly competitive starting wages. We offer higher hourly wage incentives for those who work night shifts and for prior relevant experience. See yourself at UNC Health and join our One great team!

UNC Hospitals and Starbucks!! Join the UNC Hospitals’ team while working in the Starbucks Café located in the North Carolina Cancer Hospital.

Summary:

• Promote and uphold Starbucks’ mission, values, and culture with integrity and professionalism
• Maintain a calm and positive presence during high-volume or unexpected situations
• Proactively assess customer and store needs to ensure a seamless experience
• Support store leadership by communicating shift updates and contributing to a welcoming "Third Place" environment
• Assist in training and coaching baristas, providing real-time feedback and performance input
• Deliver exceptional customer service with a customer-first attitude
• Foster strong team relationships by understanding and supporting individual needs
• Execute all store operations during shifts, including opening/closing tasks, cash handling, and safety procedures
• Ensure consistent quality of beverages and food in accordance with company standards and health guidelines
• Recognize team achievements and help cultivate a motivating and rewarding work atmosphere
• Utilize operational tools to maintain high performance and shift efficiency
• Maintain punctual and reliable attendance, with or without reasonable accommodation
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security, with or without reasonable accommodation
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients, or substituted ingredients
• Available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays

Knowledge/Skills/and Abilities Requirements:

• Ability to direct the work of others
• Ability to learn quickly, effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships Starbucks and its brands are an equal opportunity employer of all qualified individuals

Preferences:

• One (1) year of customer service experience in a retail or restaurant environment
• Six (6) months of experience in a position that required constant interaction with and fulfilling the requests of customers
• Six (6) months of experience (or more) delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

Other Information

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• Two (2) years food service experience

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: NFS NCCH - Starbucks

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $19.98 - $28.54 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Evening Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits.

If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.