Starbucks Barista

The Marcus Corporation; Omaha (NE); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in hospitality seeks a Barista to provide excellent customer service and prepare Starbucks beverages. The role involves cash handling, maintaining cleanliness, and ensuring guest satisfaction. Ideal candidates should have strong communication skills and the ability to work under pressure.

Qualifications

• Prior Barista experience preferred.
• Basic mathematical skills necessary for cash handling.

Responsibilities

• Prepare Starbucks beverages to standard.
• Maintain cleanliness of work area.
• Balance house bank at the end of the shift.

Skills

Customer Service

Communication

Attention to Detail

Education

High School Diploma

Job description

POSITION PURPOSE:

To accurately collect payments and distribute change, operate a cash register, provide fast and friendly customer service, and prepare Starbucks beverages.

ESSENTIAL FUNCTIONS:

1. Provide quality beverages consistently for all customers, preparing Starbucks beverages to standard.
2. Maintain condition and cleanliness of work area.
3. Ensure good speaking skills, maintaining composure and practicing good etiquette.
4. Follow standards for merchandising, stocking, rotating, and storing all products.
5. Ascertain guest satisfaction; in the event of dissatisfaction, tactfully negotiate an accommodation.
6. Comply with accounting guidelines regarding receipt of payments, cash drawer and house bank management.
7. Perform all assigned side work, including but not limited to replenishing condiments and restocking service areas.
8. Balance house bank at the end of the shift. Retrieve and return bank from vault to workstation.
9. Promote excellent guest/associate rapport by responding and completing all requests promptly, efficiently, and courteously.
10. Perform any general cleaning tasks using standard outlet cleaning products as assigned by supervisor to adhere to health standards.
11. Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.
12. Attend all scheduled mandatory Food and Beverage Department meetings, trainings, and hotel meetings.
13. Perform all other related duties and special projects as requested and/or assigned.

POSITION REQUIREMENTS:

1. No prior experience required, prior Barista experience preferred.
2. Basic mathematical skills necessary to operate a cash register, make change, count total bank, prepare cash drops, and total all other charges. Cash handling experience preferred.
3. Prior hospitality and cashiering experience preferred.
4. Ability to learn up-selling techniques.
5. Ability to handle multiple tasks quickly and efficiently.
6. Ability to maintain standards for service, steps of service, and all departmental standards.
7. Ability to recite and promote a variety of menu items.
8. Dependable and reliable to meet the demands of a 24-hour operation with flexibility to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
9. Attention to detail.
10. Ability to effectively deal with guest and employee concerns in a friendly and positive manner, demonstrating empathy and providing solutions.
11. Excellent interpersonal, listening, and communication skills, including reading, writing, speaking, and understanding English to communicate with guests and understand menus and promotions.
12. Must be able to lift, push, pull, and carry up to 30 lbs.
13. Ability to stand for long periods.
14. Ability to operate a keyboard and learn Point of Sale procedures.
15. Self-motivation during slow periods.
16. Ability to inform and direct guests throughout the hotel.
17. Ability to obtain and maintain required training/certifications, including Lancaster County Food Handler.
18. Hearing and visual ability to observe and detect emergency signs.
19. Must be professional, well-groomed, and courteous in appearance and manner.