Stand & Deliver Enrollment & Match Support Specialist

Family-Services-of-the-Merrimack-Valle; Lawrence (MA); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Sign-On Bonus

Health Insurance

Dental Insurance

Life Insurance

Long-term Disability

Earned Time Off (4 weeks)

13 Paid Holidays

Professional Development

Job summary

Family Services of the Merrimack Valley in Lawrence, MA, seeks an Enrollment & Match Support Specialist for the Stand & Deliver mentoring program. You will recruit and enroll students and mentors, screen for safety, and build strong mentor/mentee relationships.

You’ll coordinate background checks, run trainings, and provide ongoing support to families and schools. This is a full-time, 32-hour/week hybrid role with a $1,000 sign-on bonus and benefits.

Qualifications

• Associate degree in a related field; or with a minimum of two to three years of relevant work experience; an equivalent combination of education and experience will be considered.
• Experience working with youth, families, volunteers, mentoring programs, case management, or community-based programs.
• Strong interpersonal, customer service, and relationship-building skills with diverse stakeholders.
• Demonstrated cultural responsiveness and ability to communicate respectfully with diverse communities.
• Strong organizational, time-management, and multitasking skills; able to meet deadlines.
• Proficiency with Microsoft Office and ability to learn electronic databases and program management systems.
• Self-motivated, dependable, adaptable in a fast-paced environment.
• Ability to work occasional evenings and weekends for activities and outreach.
• Bilingual fluency in English and Spanish.
• Strong group facilitation and public speaking skills.

Responsibilities

• Recruit, screen, interview, orient, and enroll volunteer mentors; coordinate background checks and training.
• Recruit, interview, orient, and enroll students in the Stand & Deliver program.
• Create mentor/mentee matches based on interests, strengths and needs.
• Provide ongoing match support to mentors, students, and families.
• Conduct regular match check-ins and develop action plans as needed.
• Respond to child safety concerns per agency policies.
• Build positive relationships with school liaisons and partners.
• Develop strategies to strengthen parent/caregiver engagement.

Skills

Bilingual English/Spanish

Interpersonal skills

Customer service

Relationship-building

Public speaking

Group facilitation

Time management

Organizational skills

multitasking

Education

Associate degree

2–3 years experience

Tools

Microsoft Office

Electronic databases

Program management systems

Job description

Description

Job Title: Stand & Deliver Enrollment & Match Support Specialist - $1,000 Sign-On Bonus

Department: Stand & Deliver Mentoring Program

Reports to: Mentoring Manager

Direct Reports: None

Hours: Full-time (32 hours per week)

Type: Hybrid Role (In-Person & Remote)

FLSA: Non-Exempt

A. Overview

Family Services of the Merrimack Valley (FSMV) is seeking an enthusiastic and organized Enrollment & Match Support Specialist to join our Stand & Deliver academic mentoring program. The Enrollment & Match Support Specialist is responsible for recruiting, enrolling, screening, matching, and supporting middle and high school students from Lawrence Public Schools and Greater Lawrence Technical School (GLTS), as well as volunteer mentors from Stand & Deliver’s corporate partners: Raytheon, Pfizer, and New Balance. This position helps create strong, successful mentoring relationships by assessing participants' interests and needs, making appropriate matches, and providing ongoing support to mentors, students, and parents/guardians. The Specialist will also collaborate with schools, corporate partners, families, and community stakeholders to support participant engagement and positive youth development.

Key Duties and Responsibilities

• Recruit, screen, interview, orient, and enroll volunteer mentors, including coordinating required background checks and training.
• Recruit, interview, orient, and enroll students participating in the Stand & Deliver program.
• Create mentor/mentee matches based on interests, preferences, strengths, and identified needs.
• Provide ongoing match support to mentors, students, and parents/guardians to promote safe, positive, and successful mentoring relationships.
• Conduct regular match-support check-ins, identify challenges or concerns, and develop action plans when additional support is needed.
• Recognize and appropriately respond to child safety concerns in accordance with agency policies and procedures.
• Build positive relationships with school liaisons, corporate partner coordinators, families, community partners, and other stakeholders.
• Develop and implement strategies to strengthen parent/caregiver engagement.
• Provide mentors with academic resources, program materials, and additional training as needed.
• Participate in program activities and events, including program kickoffs, field trips, college panels, and end-of-year celebrations.
• Administer mid-year and end-of-year surveys and evaluations with students, parents/guardians, and mentors.
• Maintain accurate and timely participant records, match-support notes, and other required program documentation.
• Participate in program outreach, recruitment, and match activities as needed.
• Actively participate in the agency’s annual Bowl A Strike for Kids fundraising event by supporting Development staff with mentor and corporate partner participation, outreach, and sponsorship recruitment.
• Contribute to a positive and collaborative team environment by communicating ideas, challenges, and successes openly and professionally.
• Perform other duties as assigned by the Mentoring Manager.

Requirements

Required Qualifications

• Associate degree in a related field; or with a minimum of two to three years of relevant work experience; an equivalent combination of education and experience will be considered.
• Experience working with youth, families, volunteers, mentoring programs, case management, or community-based programs.
• Strong interpersonal, customer service, and relationship-building skills with the ability to communicate effectively with youth, families, volunteers, schools, corporate partners, and community stakeholders.
• Demonstrated cultural responsiveness and ability to work and communicate respectfully and effectively with diverse youth, families, and communities.
• Strong organizational, time-management, and multitasking skills with the ability to manage multiple responsibilities and meet deadlines.
• Proficiency with Microsoft Office and ability to learn electronic databases and other program management systems.
• Self-motivated, dependable, adaptable, and comfortable working in a fast-paced environment.
• Ability to work occasional evenings and weekends for program activities, events, and outreach.
• Bilingual fluency in English and Spanish, with strong verbal and written communication, interpersonal, customer service, and relationship-building skills.?
• Strong group facilitation and public speaking skills, including the ability to engage both small and large groups.?
• Access to reliable transportation and the ability to travel locally and throughout Massachusetts for agency and program-related business.

Preferred Qualifications

• Experience working with culturally and linguistically diverse youth and families.?
• Experience supporting LGBTQ+ youth and families inclusively and respectfully.?
• Knowledge of Lawrence and the Greater Lawrence community, including community resources available to youth and families.?
• Experience with youth mentoring, case management, group facilitation, or evidence-based youth development curricula.?

ABOUT FAMILY SERVICES OF THE MERRIMACK VALLEY?

FamilyServices is a non-profit social service organization located in Lawrence, MA. The organization helps more than 7,000 people in the Merrimack Valley each year through 20+ programs focused on youth development, parent education and emotional health. All of its services are infused with a sense of hope and possibility and enable individuals to thrive in their family, community, workplace and school.

COMPENSATION AND BENEFITS

• This is a full-time, 32 hours per week, non-exempt benefited position with a pay range of $21-22 per hour, commensurate upon experience.
• Eligible for a $1,000 BONUS!
• Benefits include competitive health and dental insurance as well as fully paid life and long-term disability insurance along with training and professional development opportunities.?
• A generous time off policy for employees working 30 hours or more per week including 4 paid weeks of Earned Time Off as well as 13 paid holidays per year.?
• An opportunity to work with and learn from a team of dedicated, passionate individuals in a diverse environment that serve children, youth, and adults.?