Stakeholder Engagement & Education Coordinator -- W2

nTech Workforce; United States; Remote; USD 65,000 - 90,000; Part time

Job summary

A healthcare services provider is seeking a Stakeholder Engagement & Education Coordinator to develop and execute training for stakeholder groups. The Coordinator will manage training sessions and ensure smooth onboarding of client staff and providers. Ideal candidates will have a Bachelor's in Human Services or equivalent experience, along with strong communication skills and 3+ years in provider management. This remote role focuses on health education and requires adherence to HIPAA standards.

Qualifications

• Bachelor’s degree in a Human Service field or a minimum of 10 years of experience.
• 3+ years of experience with claims processing and provider management.
• Effective communication skills required, both verbally and in writing.
• Ability to analyze documentation against standards.
• Knowledge of adult learning principles and education methodologies.
• HIPAA privacy and security compliance awareness.

Responsibilities

• Develop outreach programs that promote health education.
• Provide education and technical assistance to stakeholders.
• Update provider manuals and user guides.
• Develop and conduct stakeholder education sessions and evaluate training quality trends.
• Coordinate training delivery with staff to meet the education plan.
• Present health information to stakeholder organizations as SME.
• Build relationships with IHSC providers and client operations staff.
• Represent Health at educational meetings with stakeholders.
• Manage stakeholder group email boxes.
• Adhere to HIPAA and corporate policies.

Skills

Effective communication skills

Ability to analyze documentation

Knowledge of adult learning principles

Education methodology

HIPAA knowledge

Documentation review

Education

Bachelor’s degree in a Human Service/Education field or 10 years experience

Minimum of 3+ years of provider management experience

Job description

Stakeholder Engagement & Education Coordinator – W2

Title: Stakeholder Engagement & Education Coordinator

Terms of Employment

• Remote Opportunity (Eastern time zone)
• Shift schedule: 9:00 AM‑5:00 PM (possible occasional start time of 8:00 AM)

Overview

The Stakeholder Engagement and Education Coordinator is responsible for building and executing the training curriculum for stakeholder groups for the IHSC program. The stakeholder groups will be created by the Coordinator with membership that ensures representation of internal staff, client staff, and providers. The Coordinator will work with the IHSC program leadership to provide any support needed for the stakeholders for this program. The Coordinator is the main point of contact for all webinars, training sessions, gathering, and communicating provider feedback. Creating a smooth onboarding of client staff and providers is the key mission of the Coordinator.

Responsibilities

• Develop and implement community outreach programs that promote health education and disease prevention.
• Provide education and onboarding technical assistance for new/existing stakeholders.
• Create and update provider manuals and user guides for the IHSC program’s systems and processes.
• Develop program education plan and conduct stakeholder education sessions and assist in evaluating stakeholder training quality trends. Work with program leadership to develop training aides to help educate stakeholders.
• Coordinate with all training staff to ensure training courses are developed and delivered to all identified stakeholders to meet expectations of the program education plan.
• As a subject matter expert (SME), prepare and present information about Health to IHSC stakeholder organizations about healthcare systems and processes.
• Develop relationships with key IHSC providers and client operations staff to understand their unique needs and perspectives on health solution areas.
• Represent Health at educational and training meetings with stakeholders.
• Manage stakeholder group email boxes.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Required Skills & Experience

• Bachelor’s degree in a Human Service/Education field or discipline or a minimum of 10 years experience working in provider relations and education related to payer systems and processes.
• Minimum of 3+ years of experience with claims processing, prior authorization, and provider management experience working with commercial or government payers.
• Effective communication skills, both verbally and in writing, are required.
• Ability to review and analyze documentation against set standards.
• Knowledge of education or workplace learning methodology.
• Familiarity with computer applications and ability to navigate through multiple screens.
• Knowledge of adult learning principles.
• Ability to maintain confidentiality standards and HIPAA compliance when evaluating all pertinent issues.

Preferred Skills & Experience

• Sense of urgency to meet deadlines.
• Strong presentation and public speaking skills.
• Professional acumen, ability to handle feedback from clients and groups, establish trust and mediate challenging situations.

Seniority Level

Mid‑Senior level

Employment Type

Temporary

Job Function

Health Care Provider

Industries: Hospitals and Health Care, Public Health, and Health and Human Services