Stage 1 - Technical Writer

crystalstairs; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401k match

Flex spending

Legal services

Sick leave

Holidays

Growth opportunities

Learning credits

Job summary

Crystal Stairs, Inc. seeks a Technical Writer in Los Angeles, CA to develop, revise, and maintain SOPs, work instructions, workflows, forms, and job aids for the Stage One department.

This onsite role translates complex regulatory and program information into practical guidance for staff and end users. You will collaborate with program management, trainers, IT, and QA to ensure accurate, user-friendly documentation and updated processes.

Qualifications

• Bachelor’s degree or equivalent in related technical writing work experience may be substituted for college level education.
• Minimum of four years of professional experience in technical writing, including creating, rewriting, and editing copy.
• Knowledge of technical writing principles, plain language, editing, proofreading, information design, and document lifecycle management.
• Excellent writing, editing, proofreading, organization, business process analysis, problem solving, and documentation skills.
• Ability to express complex regulatory, operational, and technical concepts clearly in writing, verbally, and visually.
• Ability to interview SMEs, evaluate sources, reconcile feedback, and identify missing or conflicting information.
• Ability to write for different audiences and direct content to reader knowledge level.
• Ability to learn software products and document system functionality, user steps, decisions, and exceptions.

Responsibilities

• Serve as internal documentation partner to Stage One Program Management and cross-functional teams.
• Translate policy interpretations, contract requirements, and system functionality into clear procedures.
• Collaborate with Technical Trainer and Program Trainer to develop and maintain SOPs and training resources.
• Create workflows, desk guides, job aids, checklists, forms instructions, and reference materials.
• Maintain document inventories, version control, revision histories, and archives for controlled docs.
• Perform other duties as assigned.

Skills

Technical writing

Editing & proofreading

Information design

Document lifecycle

Interview SMEs

Verbal/written clarity

Audience-adaptive writing

Software documentation

Education

Bachelor’s degree or equivalent

Job description

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

Stage One - TECHNICAL WRITER

100% Onsite (no remote work) – Los Angeles CA 90056

What We're Looking For:

We are seeking a Technical Writer that develops, revises, and maintains clear and accurate Stage One department standard operating procedures, system work instructions, workflows, forms instructions, job aids, training resources, and related operational documentation. The position translates complex regulatory, contractual, system, and program information into practical guidance for staff and other end users.

RESPONSIBILITIES

1. Serve as an internal documentation partner to Stage One Program Management, supervisors, trainers, subject matter experts, Information Technology, project management, quality assurance, and other functional areas.
2. Translate approved policy interpretations, contract requirements, business decisions, and system functionality into clear, consistent, and practical procedures for end users.
3. Work collaboratively with the Technical Trainer and Program Trainer to develop, review, implement, evaluate, and maintain department SOPs, system work instructions, and related training resources.
4. Create and maintain workflows, desk guides, job aids, checklists, forms instructions, reference materials, release notes, tutorials, and other operational resources in print or electronic formats.
5. Maintain document inventories, version controls, revision histories, effective dates, source references, review schedules, approvals, and archives for controlled program documentation.
6. Perform other duties as assigned.

EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS:

• Bachelor's degree or equivalent in related technical writing work experience may be substituted for college level education.
• Minimum of four years of professional experience in technical writing. Includes creating new material, rewriting existing material, and editing copy.
• Knowledge of technical writing principles, plain language, editing, proofreading, information design, and document lifecycle management.
• Must have excellent writing, editing, proofreading, organization, business process analysis, problem solving, and documentation skills.
• Ability to express complex regulatory, operational, and technical concepts clearly in writing, verbally, and through visual process documentation.
• Ability to interview subject matter experts, evaluate source materials, reconcile feedback, and identify missing or conflicting information.
• Ability to write for different audiences and direct content to the appropriate reader knowledge level.
• Ability to learn software products and accurately document system functionality, user steps, decision points, and exceptions.

Total Package of Benefits

• Medical/ Dental/ Vision - 95% paid by agency!
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offers the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a fully diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org