Stage One Technical Writer: SOPs & Training (Onsite LA)

CSUDH Foundation; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision – 95% paid by ag

401k Matching Options

Flex Spending

Pre-paid Legal Services

Sick and Vacation Time

Paid Holidays and Winter Break

Opportunity for Growth and Development

Robust Learning Management System

Job summary

Crystal Stairs, Inc. in Los Angeles, CA is seeking a Stage One Technical Writer responsible for developing and maintaining SOPs, system work instructions, workflows, forms, and training resources.

The role translates complex regulatory and program information into practical guidance for staff and end users. You will partner with program management, trainers, IT, quality assurance, and other stakeholders to ensure accurate documentation, version control, and timely updates.

Qualifications

• Bachelor's degree or equivalent in related technical writing; college degree may be substituted by experience.
• Minimum four years of professional experience in technical writing, including creating, rewriting, and editing material.
• Knowledge of technical writing principles, plain language, editing, proofreading, information design, and document lifecycle management.
• Excellent writing, editing, proofreading, organizational, and problem-solving skills.
• Ability to translate complex regulatory, operational, and technical concepts into clear documentation.
• Ability to interview subject matter experts, evaluate sources, and resolve conflicting information.
• Ability to tailor content for different audiences and reader knowledge levels.
• Ability to document software functionality and user steps clearly.

Responsibilities

• Serve as an internal documentation partner to Stage One Program Management, supervisors, trainers, SMEs, IT, project management, quality assurance, and other functional areas.
• Translate approved policy interpretations, contract requirements, business decisions, and system functionality into clear, consistent, and practical procedures for end users.
• Work collaboratively with the Technical Trainer and Program Trainer to develop, review, implement, evaluate, and maintain department SOPs, system work instructions, and related training resources.
• Create and maintain workflows, desk guides, job aids, checklists, forms instructions, reference materials, release notes, tutorials, and other operational resources in print or electronic formats.
• Maintain document inventories, version controls, revision histories, effective dates, source references, review schedules, approvals, and archives for controlled program documentation.
• Perform other duties as assigned.

Skills

Technical writing experience

Editing & proofreading

Clear writing

Information design

Interview SMEs

Audience-focused writing

Software documentation

Education

Bachelor's degree or equivalent in technical writing

Job description

Crystal Stairs, Inc. in Los Angeles, CA is seeking a Stage One Technical Writer responsible for developing and maintaining SOPs, system work instructions, workflows, forms, and training resources.

The role translates complex regulatory and program information into practical guidance for staff and end users. You will partner with program management, trainers, IT, quality assurance, and other stakeholders to ensure accurate documentation, version control, and timely updates.