Staffing Operations Manager

SBR Events Group; Wood Dale (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

SBR Events Group in Wood Dale, IL is seeking a Staffing Operations Manager to oversee day-to-day staffing for catering and events, coordinating with culinary and event teams to ensure coverage and efficiency.

The role focuses on forecasting staffing needs, onboarding and training, labor budget management, and process improvement to support smooth, high-quality event execution on-site.

Qualifications

• Experience in staffing operations, workforce planning, or scheduling within hospitality, catering, events, or a related service environment.
• Strong organizational and time management skills, with the ability to manage multiple events, priorities, and deadlines.
• Proficiency with scheduling and HR systems or software, and solid skills in spreadsheets and basic data analysis.
• Effective communication and interpersonal skills, with the ability to collaborate across culinary, operations, and event teams and interact with staff at all levels.
• Demonstrated problem-solving skills, attention to detail, and a focus on process improvement and operational efficiency.
• Supervisory or team leadership experience, including coaching, performance feedback, and conflict resolution.
• Ability to work on-site in Wood Dale, IL, including some evenings, weekends, and holidays based on event schedules.
• Relevant education such as a bachelor’s degree in hospitality management, business, or a related field, or equivalent experience in staffing or operations management.

Responsibilities

• Oversee day-to-day staffing needs for catering and special events.
• Schedule staff for events and ensure appropriate coverage.
• Forecast staffing requirements in collaboration with culinary and event management teams.
• Manage onboarding and training schedules; maintain staff records.
• Monitor labor budgets and optimize staffing efficiency.
• Support compliance with company policies and safety standards.
• Resolve staffing issues and provide guidance to supervisory staff.
• Contribute to continuous improvement of staffing processes and systems.

Skills

Staffing operations

Workforce planning

Scheduling

HR systems

Data analysis

Communication

Leadership

Hospitality

Problem solving

Education

Bachelor's degree in hospitality management or related field

Tools

HRIS

Excel

Job description

Company Description

SBR Events Group is the parent company of two of Chicago’s leading special event brands: Sweet Baby Ray’s Catering Company and True Cuisine Catering/Special Events. Together, these brands provide a seamless planning experience for a wide range of events, from backyard barbecues and weddings to corporate galas. With over 30 years of combined industry experience, the team handles events of all sizes, offering award-winning BBQ and sophisticated, chef-driven menus. Originating from a culinary institute, SBR Events Group is committed to developing both culinary professionals and innovative flavors, and has earned national and international recognition for culinary excellence, event design, and production.

Role Description

The Staffing Operations Manager is a full-time, on-site role based in Wood Dale, IL. This role oversees day-to-day staffing needs for catering and special events, including scheduling, assigning staff to events, and ensuring appropriate coverage for all functions. The individual will coordinate with culinary and event management teams to forecast staffing requirements, manage onboarding and training schedules, and maintain up-to-date staff records. Responsibilities include monitoring labor budgets, optimizing staffing efficiency, and supporting compliance with company policies and safety standards. The role also involves resolving staffing issues, providing guidance to supervisory staff, and contributing to continuous improvement of staffing processes and systems.

Qualifications

• Experience in staffing operations, workforce planning, or scheduling within hospitality, catering, events, or a related service environment.
• Strong organizational and time management skills, with the ability to manage multiple events, priorities, and deadlines.
• Proficiency with scheduling and HR systems or software, and solid skills in spreadsheets and basic data analysis.
• Effective communication and interpersonal skills, with the ability to collaborate across culinary, operations, and event teams and interact with staff at all levels.
• Demonstrated problem-solving skills, attention to detail, and a focus on process improvement and operational efficiency.
• Supervisory or team leadership experience, including coaching, performance feedback, and conflict resolution.
• Ability to work on-site in Wood Dale, IL, including some evenings, weekends, and holidays based on event schedules.
• Relevant education such as a bachelor’s degree in hospitality management, business, or a related field, or equivalent experience in staffing or operations management.