Staffing Manager

Elara Caring; Mount Vernon (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation package

Tuition reimbursement for full-time

401(K) with employer match

Paid time off and holidays

Job summary

Elara Caring is seeking a Staffing Manager to lead the Personal Care Services team in providing high-quality care in home settings. You will oversee scheduling, caregiver placements, and supervision of staff to ensure timely visits and regulatory compliance.

You will report to the Regional Director and collaborate with case managers, patients, and internal departments to uphold mission and service values. This role requires strong leadership, communication, and organizational skills.

Qualifications

• Bachelor's degree preferred or equivalent healthcare operations experience

Responsibilities

• Oversee timely scheduling, completion, and documentation of client visits per standards
• Manage caregiver placements and start-of-care visits
• Lead and develop staffing supervisors, coordinators, and aides
• Ensure accurate client schedules and coverage, including same-day shifts
• Create staffing and dispatch plans to improve reliability
• Support state surveys, audits, and regulatory readiness
• Monitor KPIs like speed to fill, scheduling accuracy, and compliance
• Collaborate with case managers, clients, caregivers, and internal teams
• Represent Elara Caring professionally in the community and uphold values
• Maintain confidentiality and HIPAA compliance

Skills

Supervisory experience

Leadership

Scheduling software

Communication

Organization

Multitasking

HIPAA compliance

Bilingual

Regulatory knowledge

Education

Bachelor's degree preferred

Associate degree or 60+ credits

Equivalent healthcare operations experience

Tools

Scheduling software

EMR platforms

General computer apps

Job description

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there's no place like home, and that is why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Staffing Manager, Personal Care Services. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer in delivering unparalleled care, we need a Staffing Manager with commitment and compassion.

Why Join the Elara Caring mission?

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference.
• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement

As a Staffing Manager, you'll contribute to our success in the following ways:

• Oversee timely scheduling, completion, and documentation of client visits in accordance with regulatory and company standards
• Manage caregiver placements, long-term case assignments, start-of-care visits, and fill-in dispatch support
• Lead, coach, and develop staffing supervisors, coordinators, and special care aides
• Ensure accurate client schedules, authorization alignment, and same-day vacant shift coverage
• Create staffing and dispatch plans to reduce gaps and improve staffing reliability
• Prepare for and support state surveys, onsite monitoring, and contract audits
• Implement operational best practices that enhance communication, efficiency, and client outcomes
• Monitor and improve key performance indicators, including speed to fill, scheduling accuracy, NPS, and compliance measures
• Support care teams with service plan adherence and quality initiatives
• Collaborate with case managers, clients, caregivers, and internal departments
• Represent Elara Caring professionally in the community, upholding mission and service values
• Maintain confidentiality and compliance with HIPAA and regulatory standards

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

What is Required?

• Bachelor's degree preferred OR one of the following in lieu of a degree: Associate degree, 60+ completed college credit hours, Equivalent experience in home care or healthcare operations
• 3-5 years of supervisory experience in a healthcare environment
• Experience supporting the elderly or disabled (professional or personal)
• Strong leadership and team management abilities
• Excellent communication, organization, and multitasking skills
• Proficiency in scheduling software, EMR platforms, and general computer applications
• Knowledge of state regulations and compliance standards
• Ability to resolve problems quickly and professionally
• Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, Portuguese) a plus
• Familiarity with home care and Medicaid policies preferred

You will report to the Regional Director or Area Vice President of PCS Operations.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.