Staffing Coordinator/Administrative Assistant

Socket.dev; Oak Ridge (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Restaurant discounts

Job summary

Giving Home Health Care is seeking a Staffing Coordinator to ensure patient homes are staffed with nurses and caregivers per plan of care. You will identify staffing needs, create schedules, onboard contractors, and collaborate with HR and case management to fill vacancies, all while maintaining compliance and patient satisfaction.

Ideal candidates have healthcare staffing or scheduling experience, strong organization, and proficiency with MS Office, Adobe, and SharePoint.

Qualifications

• Healthcare staffing experience preferred.
• Strong organizational and multitasking abilities.
• Proficient with MS Office suite and ability to learn new systems.
• Excellent written and verbal communication skills.
• Experience in customer service or administrative duties.

Responsibilities

• Identify staffing needs and vacancies due to call outs.
• Understand plan of care for new patients.
• Create staffing plans and coordinate with HR to fill vacancies.
• Schedule orientation for contractors and manage onboarding.
• Track schedules for compliance and conduct patient calls for satisfaction.

Job description

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team!

The Staffing Coordinator plays a vital role in ensuring our patients’ homes are staffed with nurses and caregivers, according to the patients’ approved hours and plan of care. This position involves identifying staffing needs, creating schedules that meet those needs, and partnering with human resources and case management to ensure vacancies are filled. This position also requires the ability to work in a fast-paced environment while maintaining warm relations and dealing with multiple levels of health care workers.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

May involve commuting locally for occasional home visits, as needed.

Responsibilities:

• Identify staffing needs and vacancies due to call outs
• Understand plan of care for new patients
• Determine any changes in acuity and/or to the original Plan of Care for existing patients
• Create a staffing plan and collaborate with other departments to fill staffing vacancies
• Utilize existing resources (1099 pool, PRN, differentials) to meet demand
• Engage and collaborate with HR for onboarding new contractors
• Schedule and conduct orientation training for new contractors
• Create schedules and send shift confirmations
• Track and audit schedules to ensure caregiver is compliant
• Conduct routine patient calls to determine patient satisfaction and identify any gaps in care
• Adhere to HIPAA, federal, and state guidelines regarding the protection of patient health information
• Participate in an on-call rotation to ensure 24/7 support coverage for critical systems and services
• Coordinate with members of the Care Team and Caregivers
• Answering phone calls, greeting visitors, and maintaining office space and supplies
• Managing and storing physical and electronic documents for patients and contractors
• Tracking certification and training documents using programs such as Microsoft Office, Adobe, and Sharepoint
• Collecting and maintaining state required clinical and non-clinical documentation
• Managing office calendars and scheduling patient appointments
• General office tasks as needed

Qualifications:

• Healthcare staffing or scheduling coordination experience preferred
• Experience with MS Office products required
• Knowledge of staffing policies, procedures, and best practices
• Outstanding organizational skills: ability to multitask, prioritize, and adhere to deadlines
• Key competencies include communication (both written and verbal), critical thinking, problem-solving, detail oriented, organization, prioritization, adaptability, collaboration, and teamwork.
• Associate degree in relevant field OR have relevant job experience and knowledge base
• You must pass a cognitive assessment to be considered for this position
• Experience in customer service or previous administrative duties.
• Can quickly learn and use various computer programs and applications
• Understanding and has been involved with maintaining confidentiality and compliance enforcement

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.

We're dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.

Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.

Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.