Patient Coordinator

Socket.dev; Kansas City (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

PTO

Sick Leave

Holidays

Phone reimbursement

Overtime pay

Medical benefits

401(k)

Lifestyle reimbursement

Mental health platform

Mileage reimbursement

Tuition reimbursement

Employee assistance

Job summary

Giving Home Health Care in Missouri seeks a dedicated Patient Coordinator to manage a caseload, conduct home visits, and coordinate with physicians to ensure patient needs are met. You will train staff, maintain HIPAA compliance, update documentation within 24 hours, and advocate for patients during appointments with compassionate, professional service.

This role supports scheduling, coordination with nurses and aides, and occasional payroll/compliance tasks for contractors while striving for

Qualifications

• Strong work ethic with focus on patient care.
• Proficient in time management, organizational skills, and scheduling.
• Experience in Case Management/Social Work preferred; will manage a caseload.

Responsibilities

• Conduct home visits to build relationships and gather compliance documentation.
• Coordinate patient care with nurses, aides, and physicians.
• Manage a caseload of 50-60 patients and renewals.
• Attend physician appointments to advocate for home care and DME needs.
• Update documentation within 24 hours of visits and ensure HIPAA compliance.

Skills

Patient care

Time management

Customer service

Communication

HIPAA awareness

Independent worker

Education

Associate-level education

High school diploma or equivalent

Tools

MS Office

Job description

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team!

The Patient Coordinator is a vital member of our care team, responsible for conducting home visits and attending physician appointments to build and strengthen relationships with patients and ensure their medical needs are met. This role involves managing a caseload, providing necessary training, ensuring compliance, and collaborating with healthcare providers to deliver high-quality home care services. The Patient Coordinator will also represent our company and advocate for patients during their medical appointments, ensuring a personalized and compassionate experience.

Responsibilities

• Conduct home visits to patients' homes to build and strengthen relationships, initiate homecare, and gather necessary compliance documentation.
• Ensure patients have the proper durable medical equipment (DME) and provide training to patients, home health aides, and nurses.
• Conduct weekly/biweekly/monthly phone check-ins with team members, including nurses and home health aides, to coordinate patient care.
• Manage a caseload of 50-60 patients, collaborating with patients, their families, and healthcare providers to oversee medical documentation and renewals.
• Collaborate with a care team consisting of two peers and a lead, all under the supervision of a Care Team Director.
• Work closely with other departments to ensure the highest quality of patient care.
• Attend and advocate for patients at physician appointments, providing information about our program and ensuring suitable home care and DME.
• Provide exceptional customer service and build genuine relationships with patients, making them feel valued and special.
• Update and upload documentation within 24 hours of home visits, ensuring compliance with all necessary paperwork.
• Assist in the preparation and processing of patient assessments and care plans.
• Handle some payroll assistance and compliance paperwork for contractors.
• Report and document incident reports as needed.
• Step in for other care team roles as necessary and manage night/weekend calls based on patient needs.
• Meet and exceed performance metrics.

Qualifications

• Strong work ethic and focus on patient care.
• Proficient in time management, organizational skills, and scheduling.
• Excellent customer service and relationship-building abilities.
• Strong communication, interpersonal, and presentation skills.
• Energetic, outgoing, and comfortable in an ever-changing environment.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and spreadsheet analysis.
• Proven ability to work independently and efficiently without close supervision.
• Experience in Case Management/Social Work preferred; will manage a caseload (preferred but not required)
• Medical knowledge and proficiency in medical terminology. (preferred but not required)
• Active engagement in a collaborative team environment.
• Strong reading and writing skills.
• Adaptability, flexibility, and strategic thinking.
• Understanding of HIPAA and maintaining confidentiality.
• Valid driver's license, car insurance, and dependable transportation for patient visits and appointments.
• Mandatory background check by the Department of Health.
• Associate-level education (preferred); high school diploma or equivalent required.

Benefits

• Paid Time Off - with additional hours accrued annually based upon tenure
• Sick Leave/Bereavement Leave
• 7 1/2 Paid Holidays + 2 floating Holiday Day + Your Birthday
• $100 monthly cell phone reimbursement (after 1 month of employment)
• Overtime pay at time and a half
• Very Competitive Benefits Package including Medical, Dental, Vision, & Life Insurance which begins after first full month of employment.
• 401(k) Plan with a company match program
• $150 Lifestyle Reimbursement annually (may be for gym/fitness memberships, Costco/Sam's Club memberships, Amazon Prime memberships, and more)
• Modern Health mental wellness platform to access personalized mental healthcare for you and your dependents
• Competitive mileage reimbursement
• Tuition Reimbursement Program
• Employee Assistance Program

Why Join Us

Our goal is to ensure patients feel loved and special while receiving the best possible home care services.

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.

Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.

Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.

Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.