Staffing Coordinator

Family Resource Home Care; San Antonio (TX); Remote; USD 40,000 - 60,000; Full time

Job summary

Join an award-winning team at Family Resource Home Care as a Remote Staffing Coordinator. You will ensure client care continuity by effectively scheduling and supporting caregivers. This role involves analyzing data, coordinating staffing needs, and maintaining communication, offering a fulfilling opportunity to directly impact lives. Enjoy a range of benefits including WFH options, insurance, and PTO.

Benefits

WFH Opportunity

Medical, Dental, and Vision insurance options

401(k) with 4% employer match

Company-paid Life and AD&D insurance

Paid Time Off: 3 weeks PTO accrued in your first year

11 Paid Holidays

Paid training and all equipment provided

Qualifications

• At least 1 year of experience in healthcare-related scheduling, data entry, or direct patient care.
• Fluent spoken and written English.
• Willingness to work rotating shifts, including evenings and weekends.

Responsibilities

• Review caregiver preferences using Point-of-Care software.
• Match shifts based on client needs and caregiver availability.
• Coordinate communication between caregivers, clients, and staff.

Skills

Analyzing data

Problem-solving

Communication

Customer service

Attention to detail

Technical proficiency with software

Education

High School Diploma

Associate's Degree (preferred)

Tools

Scheduling software

Job description

Join Our Award-Winning Team at Family Resource Home Care

Are you passionate about improving lives and supporting frontline caregivers? As a Remote Staffing Coordinator, you will play a vital role in ensuring our clients receive the care they need while helping our caregivers achieve consistent schedules and income.

Option 1: Friday through Monday, 9:00 AM – 8:00 PM CST (Four 10-hour shifts)
Option 2: Sunday through Thursday, 11:00 AM – 8:00 PM CST

This is more than just scheduling, it’s about making smart, compassionate decisions in real-time to support our teams and clients alike.

What You’ll Do

• Review Caregiver Preferences: Use Point-of-Care software to view and assess preferred caregiver hours.

• Strategically Match Shifts: Identify client needs and open shifts, filling vacancies with the right caregiver based on preferences and client attributes.

• Optimize Scheduling: Analyze data to maximize coverage and ensure client satisfaction.

• Coordinate with Teams: Act as a liaison between caregivers, clients, and branch staff for a cohesive experience.

• Communicate in Real-Time: Promptly notify branch staff of any client complaints, concerns, or scheduling changes.

• Maintain Documentation: Ensure all interactions and updates are thoroughly recorded in the scheduling system.

• Provide Feedback: Relay performance, attendance, and client feedback to branch leadership.

• Support Inbound Calls: Assist customer service when needed to ensure high-quality support.

Are You a Good Fit?

We're looking for someone with:

• At least 1 year of experience in healthcare-related scheduling, data entry, or direct patient care

• A High School Diploma (Associate's Degree preferred)

• Strong analytical and problem-solving skills

• Exceptional communication and customer service abilities

• Attention to detail and the ability to manage multiple priorities

• Technical proficiency with scheduling software and reporting systems

• Fluent spoken and written English

Preferred Experience

• Experience in a call center or remote customer support role

• Background in home care, healthcare staffing, or caregiving

• Strong computer literacy

What We Offer

• WFH Opportunity

• Medical, Dental, and Vision insurance options

• 401(k) with 4% employer match

• Company-paid Life and AD&D insurance

• Paid Time Off: 3 weeks PTO accrued in your first year

• 11 Paid Holidays

• Paid training and all equipment provided

Additional Requirements

• Quiet, distraction-free home workspace

• Willingness to work rotating shifts, including evenings and weekends

• Applicants must reside in Alabama, Texas, Tennessee, Nebraska, North Dakota, Mississippi, Nevada, Arizona or Pennsylvania

If you’re ready to help improve more lives while supporting an incredible care team- we want to hear from you. Apply today!