Staffing Coordinator

Family Resource Home Care; Birmingham (AL); Remote; USD 35,000 - 55,000; Full time

Job summary

Join an award-winning team as a Remote Staffing Coordinator at Family Resource Home Care, where you'll play a crucial role in scheduling and supporting caregivers. This position requires strong analytical and communication skills, with the opportunity for remote work and a variety of benefits, including medical insurance and paid time off.

Benefits

WFH Opportunity

Medical, Dental, and Vision insurance options

401(k) with 4% employer match

Company-paid Life and AD&D insurance

Paid Time Off: 3 weeks PTO accrued in your first year

11 Paid Holidays

Paid training and all equipment provided

Qualifications

• At least 1 year of experience in healthcare-related scheduling.
• Strong analytical, communication, and customer service skills required.
• Fluent spoken and written English is essential.

Responsibilities

• Review caregiver preferences and strategically match shifts.
• Communicate in real-time with clients and staff for seamless operations.
• Maintain documentation in scheduling systems.

Skills

Analytical skills

Problem solving

Communication

Customer service

Attention to detail

Technical proficiency

Fluent English

Education

High School Diploma

Associate's Degree

Tools

Scheduling software

Job description

Join Our Award-Winning Team at Family Resource Home Care

Are you passionate about improving lives and supporting frontline caregivers? As a Remote Staffing Coordinator, you will play a vital role in ensuring our clients receive the care they need while helping our caregivers achieve consistent schedules and income.

Option 1: Friday through Monday, 9:00 AM – 8:00 PM CST (Four 10-hour shifts)
Option 2: Sunday through Thursday, 11:00 AM – 8:00 PM CST

This is more than just scheduling, it’s about making smart, compassionate decisions in real-time to support our teams and clients alike.

What You’ll Do

• Review Caregiver Preferences: Use Point-of-Care software to view and assess preferred caregiver hours.

• Strategically Match Shifts: Identify client needs and open shifts, filling vacancies with the right caregiver based on preferences and client attributes.

• Optimize Scheduling: Analyze data to maximize coverage and ensure client satisfaction.

• Coordinate with Teams: Act as a liaison between caregivers, clients, and branch staff for a cohesive experience.

• Communicate in Real-Time: Promptly notify branch staff of any client complaints, concerns, or scheduling changes.

• Maintain Documentation: Ensure all interactions and updates are thoroughly recorded in the scheduling system.

• Provide Feedback: Relay performance, attendance, and client feedback to branch leadership.

• Support Inbound Calls: Assist customer service when needed to ensure high-quality support.

Are You a Good Fit?

We're looking for someone with:

• At least 1 year of experience in healthcare-related scheduling, data entry, or direct patient care

• A High School Diploma (Associate's Degree preferred)

• Strong analytical and problem-solving skills

• Exceptional communication and customer service abilities

• Attention to detail and the ability to manage multiple priorities

• Technical proficiency with scheduling software and reporting systems

• Fluent spoken and written English

Preferred Experience

• Experience in a call center or remote customer support role

• Background in home care, healthcare staffing, or caregiving

• Strong computer literacy

What We Offer

• WFH Opportunity

• Medical, Dental, and Vision insurance options

• 401(k) with 4% employer match

• Company-paid Life and AD&D insurance

• Paid Time Off: 3 weeks PTO accrued in your first year

• 11 Paid Holidays

• Paid training and all equipment provided

Additional Requirements

• Quiet, distraction-free home workspace

• Willingness to work rotating shifts, including evenings and weekends

• Applicants must reside in Alabama, Texas, Tennessee, Nebraska, North Dakota, Mississippi, Nevada, Arizona or Pennsylvania

If you’re ready to help improve more lives while supporting an incredible care team- we want to hear from you. Apply today!