Staffing Coordinator

HomeChoice Home Care Solutions; Raleigh (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

HomeChoice Home Care Solutions in Raleigh, NC is seeking a Full-Time Care Coordination Specialist to lead client assessments, care plan development, and caregiver scheduling.

You will recruit and match qualified caregivers, maintain detailed schedules, communicate updates to clients and families, ensure compliance, and onboard new staff. This role emphasizes organization, proactive problem solving, and accurate record-keeping using EHR and scheduling software.

Qualifications

• Excellent communication and interpersonal skills to build rapport with clients, caregivers, and healthcare professionals.
• Strong organizational and time management abilities to effectively manage complex schedules.
• Ability to prioritize tasks and make quick decisions in urgent situations.
• Detail-oriented with strong attention to accuracy and compliance.
• Proficient in using electronic health records and scheduling software.

Responsibilities

• Client Assessment and Care Plan Development — Collaborate with the care team to develop personalized care schedules.
• Caregiver Recruitment and Matching — Interview and hire qualified caregivers based on client needs and skill sets; match caregivers to clients.
• Scheduling and Staffing Management — Create and maintain detailed caregiver schedules; manage availability, time off requests, and coverage for absences.
• Communication and Client Support — Regularly communicate with clients and families regarding schedules; address concerns and provide timely resolution.
• Compliance and Documentation — Ensure adherence to healthcare regulations and policies; maintain client and caregiver records.
• Onboarding and Training — Conduct orientation and ongoing training for new caregivers.

Skills

Communication

Organization

Time management

Prioritization

EHR & Scheduling software

Tools

Scheduling software

Electronic Health Records (EHR)

Job description

Looking for Full Time.

Key Responsibilities

• Client Assessment and Care Plan Development
  • Collaborate with the care team to develop personalized care schedules.
• Caregiver Recruitment and Matching
  • Interview and hire qualified caregivers based on client needs and skill sets.
  • Match caregivers to clients considering compatibility, availability, and specific care requirements.
• Scheduling and Staffing Management
  • Create and maintain detailed caregiver schedules to meet client needs, including shift changes and coverage for absences.
  • Manage staff availability, including time off requests and scheduling conflicts.
  • Monitor caregiver performance and address any concerns.
• Communication and Client Support
  • Regularly communicate with clients and families regarding caregiver assignments, schedule updates, and any changes in care plans.
  • Address client concerns and provide timely resolution.
• Compliance and Documentation
  • Ensure adherence to all relevant healthcare regulations and company policies.
  • Maintain accurate client and caregiver records, including care documentation and scheduling details.
• Onboarding and Training
  • Conduct orientation and ongoing training for new caregivers to ensure they are familiar with company procedures and client-specific needs.

Required Skills

• Excellent communication and interpersonal skills to build rapport with clients, caregivers, and healthcare professionals.
• Strong organizational and time management abilities to effectively manage complex schedules.
• Ability to prioritize tasks and make quick decisions in urgent situations.
• Detail-oriented with strong attention to accuracy and compliance.
• Proficient in using electronic health records and scheduling software.

Relevant Experience

• Prior experience in home care or healthcare setting, preferably with scheduling or care coordination responsibilities.
• Knowledge of home care regulations and best practices, Preferred.
• Familiarity with different care needs, including dementia, personal care, and medical assistance.