Staffing Coordinator

Cross Country Healthcare, Inc.; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Job summary

Cross Country Healthcare, Inc. is seeking a Staffing Coordinator to deliver first-line support for our field staff and client facilities in the Houston area.

You will collaborate with clients to determine staffing needs, offer assignments, and efficiently manage open orders using staffing platforms and email. You will build strong relationships with clients and staff, resolve concerns promptly, and contribute to a culture of service excellence within a leading tech-enabled workforce solutions

Qualifications

• 1–2 years' experience in staffing preferred.
• Strong computer and analytical skills; proficient with Microsoft Outlook.
• Healthcare or call center experience preferred.
• Bilingual Spanish required.

Responsibilities

• Provide first level support to field staff and facility customers.
• Partner with clients to determine staffing requirements and offer assignments.
• Manage staffing activities via calls, emails, and staffing platforms.
• Handle open orders and fill shifts with qualified staff.
• Communicate updates to staff and clients in a timely manner.
• Develop relationships between clients and field personnel.
• Resolve concerns to uphold quality and reputation.

Skills

Customer service

Microsoft Outlook

Analytical skills

Spanish bilingual

Education

High school diploma

Tools

Staffing platforms

Data analysis tools

Job description

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today.

BASIC PURPOSE

The Staffing Coordinator provides the highest caliber of customer service to our field staff and to our client facilities.

ESSENTIAL FUNCTIONS

• Provide first level support to both field staff and facility customers
• Operate efficiently and effectively with a sense of urgency to carry out tasks on an individual basis and in a team setting
• Partner with clients to determine staffing requirements
• Offer assignments at client facilities to qualified field staff
• Manage all staffing activities between field staff and clients by calling, emailing, and utilizing other staffing platforms and tools
• Manage open orders and fill open shifts with qualified field staff
• Communicate all updates in a timely manner to both field staff and facility customers
• Remain aware of discrepancies in staffing schedule and report patterns to the managers and local office as necessary
• Develop and foster excellent relationships between clients and field personnel.
• Ensure field staff and/or client concerns are resolved in a timely manner; uphold our Company's reputation by demonstrating standards of excellence.
• Perform all other duties as assigned by management.

QUALIFICATIONS

• 1-2 years' experience, preferable in the staffing industry
• Must have strong computer and analytical skills, proficient with Microsoft Outlook. Database and/or automated program experience a plus
• Previous healthcare and/or call center experience preferred
• Bilingual (Spanish) required

Education: High school diploma or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability

#IND123