Staffing Coordinator

Cross Country Healthcare, Inc.; Oklahoma City (OK); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong wellness platform access

Job summary

Cross Country Healthcare, Inc. is seeking a Staffing Coordinator to deliver top-tier customer service to field staff and client facilities. You will manage staffing activities, match staff to assignments, and maintain strong relationships with clients and personnel.

The role emphasizes efficient communication, timely updates, and collaboration with teams to meet staffing needs and uphold service excellence.

Qualifications

• 1-2 years' experience, preferable in the staffing industry.
• Strong computer and analytical skills, proficient with Microsoft Outlook.
• Database and/or automated program experience a plus.
• Previous healthcare and/or call center experience preferred.
• Bilingual (Spanish) required.

Responsibilities

• Provide first level support to field staff and facility customers.
• Operate efficiently and with urgency to carry out tasks individually and in a team.
• Partner with clients to determine staffing requirements.
• Offer assignments at client facilities to qualified staff.
• Manage staffing activities between field staff and clients via calls, emails, and staffing platforms.
• Fill open shifts with qualified field staff and manage orders.
• Communicate updates to staff and facility customers in a timely manner.
• Report any scheduling discrepancies to managers and local office.
• Develop and foster strong client/field staff relationships.
• Ensure concerns are resolved promptly and uphold company reputation.

Skills

Microsoft Outlook

Analytical skills

Bilingual Spanish

Education

High School Diploma

Tools

Database software

Job description

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today.

BASIC PURPOSE

The Staffing Coordinator provides the highest caliber of customer service to our field staff and to our client facilities.

ESSENTIAL FUNCTIONS

• Provide first level support to both field staff and facility customers
• Operate efficiently and effectively with a sense of urgency to carry out tasks on an individual basis and in a team setting
• Partner with clients to determine staffing requirements
• Offer assignments at client facilities to qualified field staff
• Manage all staffing activities between field staff and clients by calling, emailing, and utilizing other staffing platforms and tools
• Manage open orders and fill open shifts with qualified field staff
• Communicate all updates in a timely manner to both field staff and facility customers
• Remain aware of discrepancies in staffing schedule and report patterns to the managers and local office as necessary
• Develop and foster excellent relationships between clients and field personnel.
• Ensure field staff and/or client concerns are resolved in a timely manner; uphold our Company's reputation by demonstrating standards of excellence.
• Perform all other duties as assigned by management.

QUALIFICATIONS

• 1-2 years' experience, preferable in the staffing industry
• Must have strong computer and analytical skills, proficient with Microsoft Outlook. Database and/or automated program experience a plus
• Previous healthcare and/or call center experience preferred
• Bilingual (Spanish) required

Education: High school diploma or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability

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