Staffing Coordinator

Cross Country Healthcare, Inc.; Huntsville (AL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) plan

Tuition Assistance

Job summary

Cross Country Healthcare, Inc. is seeking a Staffing Coordinator to deliver first-rate service to our field staff and client facilities. You will coordinate staffing needs, manage open orders, and support efficient operations in a fast-paced environment.

The role requires 1–2 years in staffing, strong computer skills including Outlook, and bilingual Spanish. Healthcare or call center experience is preferred, with a dedication to quality and teamwork.

Qualifications

• 1–2 years' staffing experience preferred.
• Strong computer and analytical skills; proficient with Outlook.
• Healthcare and/or call center experience preferred.
• Bilingual Spanish required.

Responsibilities

• Provide first level support to field staff and facility customers.
• Coordinate staffing with clients to determine requirements.
• Offer assignments at client facilities to qualified field staff.
• Manage staffing activities via calls, emails, and staffing platforms.
• Manage open orders and fill shifts with qualified staff.
• Communicate updates promptly to staff and clients.
• Report scheduling discrepancies to management as needed.
• Foster strong relationships between clients and field personnel.
• Ensure concerns are resolved promptly while upholding standards.
• Perform other duties as assigned by management.

Skills

Customer service

Analytical skills

Bilingual Spanish

Call center experience

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Job description

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction - a standard we continue to uphold today.

BASIC PURPOSE

The Staffing Coordinator provides the highest caliber of customer service to our field staff and to our client facilities.

ESSENTIAL FUNCTIONS

• Provide first level support to both field staff and facility customers
• Operate efficiently and effectively with a sense of urgency to carry out tasks on an individual basis and in a team setting
• Partner with clients to determine staffing requirements
• Offer assignments at client facilities to qualified field staff
• Manage all staffing activities between field staff and clients by calling, emailing, and utilizing other staffing platforms and tools
• Manage open orders and fill open shifts with qualified field staff
• Communicate all updates in a timely manner to both field staff and facility customers
• Remain aware of discrepancies in staffing schedule and report patterns to the managers and local office as necessary
• Develop and foster excellent relationships between clients and field personnel.
• Ensure field staff and/or client concerns are resolved in a timely manner; uphold our Company's reputation by demonstrating standards of excellence.
• Perform all other duties as assigned by management.

QUALIFICATIONS

• 1-2 years' experience, preferable in the staffing industry
• Must have strong computer and analytical skills, proficient with Microsoft Outlook. Database and/or automated program experience a plus
• Previous healthcare and/or call center experience preferred
• Bilingual (Spanish) required

Education: High school diploma or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability

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