Staff UX Program Manager, Payments

Google; Mountain View (CA); On-site; USD 178,000 - 265,000; Full time

Job summary

An established industry player is seeking a dynamic UX Program Manager to enhance user experience across products used by billions. In this role, you'll leverage your project management expertise and passion for UX to streamline design processes, advocate for user-centered development, and collaborate with cross-functional teams. This position offers the chance to work on high-impact projects that shape the future of user interactions with technology. With a focus on operational excellence, you'll navigate complex challenges and drive initiatives that resonate with users and stakeholders alike. Join a team committed to innovation and user satisfaction.

Qualifications

• 10 years managing UX programs and driving operational efforts.
• Experience with user-centered development tools and methodologies.

Responsibilities

• Drive operational excellence across UX teams for high-impact projects.
• Develop program roadmaps and establish user-centered project goals.
• Manage large, complex programs and advocate for key UX metrics.

Skills

UX Design

Project Management

Data Analysis

User-Centered Development

Communication Skills

Problem Solving

Education

Bachelor's Degree

Job description

corporate_fare Google place Mountain View, CA, USA ; San Francisco, CA, USA

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info_outline X Info Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; San Francisco, CA, USA. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; San Francisco, CA, USA.

• Bachelor's degree or equivalent practical experience.
  
• 10 years of experience managing and scaling UX related programs. 10 years of experience driving operational efforts across organizations.
  
• Experience with UX disciplines and user-centered development tools and methodologies.
  
• Experience analyzing data and leveraging insights to develop solutions. Experience managing the velocity/productivity of teams, products, and systems.

Preferred qualifications:

• Experience with the product development lifecycle.
  
• Experience with UX disciplines, creative and campaign development, and user-centered development tools and methodologies.
  
• Knowledge of industry wide technology trends and issues.
  
• Ability to communicate complex concepts clearly across different audiences and varying levels of the organization
  
• Ability to navigate ambiguous problems, autonomously drive and prioritize initiatives, orchestrate successful delivery of multiple projects simultaneously
  
• Firm sense of accountability, ownership for end-to-end project lifecycle, with the ability to autonomously drive and prioritize multiple initiative.

About the job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users.

Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.

The US base salary range for this full-time position is $178,000-$265,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .

Responsibilities

• Drive the vision for operational excellence across UX teams to deliver the highest level of trust-building and strategic counsel across large scale, high impact projects, while driving strong collaborative relationships with appropriate stakeholders across program work.
  
• Develop program roadmaps and establish user-centered project goals in line with long-term objectives.
  
• Oversee critical efforts for broader or cross-functional projects, programs, and strategies.
  
• Advocate for the establishment of key UX metrics that drive a culture of user-centered development across a wide range of program work.
  
• Manage large, complex programs while turning chaos into an efficient organization.
  

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.