Staff Training Coordinator II

Evergreen Life Services; Knoxville (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

Company parties

Dental insurance

Free snacks

Tuition assistance

Job summary

Evergreen Life Services in Knoxville is seeking a Staff Training Coordinator II to ensure that required training is conducted and documented, and to assist with administrative duties as needed.

You will schedule trainers, help develop courses, assist with new employee orientation, maintain employee records, and ensure compliance with safety, quality, and program guidelines while supporting HR and finance tasks.

Qualifications

• High school diploma and at least three (2) years of experience in administrative duties, including training.
• As well as at least two (2) years of experience working in the field of ID/DD. Bachelor’s degree preferred.
• Basic knowledge of state and federal guidelines governing Evergreen programs.
• Proficiency with Windows and Office applications and online collaboration tools.

Responsibilities

• Ensure that training courses, both Evergreen-specific and state-specific, are available, conducted, and documented in the appropriate manner.
• Schedule the appropriate trainers for all training required. Conduct training directly if needed.
• Make recommendations and assist in development of training courses.
• Assist with orientation process for new employees.
• Abide by all policies, procedures, regulations, and guidelines for safety, quality assurance, and general corporate oversight.
• Assist with all administrative duties for the Division as required (i.e., Human Resources, Finance, etc.).
• Complete new hire packets (including all insurance forms), workers' compensation reports, vehicle accident reports, and unemployment claim information, and forward to Home Office for processing within required time frame.
• Advertise through appropriate media, open positions within the organization, and participate in job fairs as requested.
• Screen, evaluate, and recommend applicants for interview and assist in preparation for interviews.
• Conduct reference checks of applicants.
• Review employee complaints and ensure accurate and timely documentation of concerns or issues.
• Explain company benefits to employees and, when necessary, seek additional clarification.
• Maintain employee files and ensure confidentiality.
• Verify and maintain all employee drivers’ licenses and auto insurance information.
• Complete all PCNs and required documentation for staff changes.
• Assist with the verification and correction of all payroll documents.

Skills

Administrative coordination

Training scheduling

Document management

Microsoft Office

Google Workspace

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Google Workspace

Job description

Benefits:

• Health insurance


• Paid time off


• Training & development


• Vision insurance


• Wellness resources


• 401(k)


• Company parties


• Dental insurance


• Free food & snacks


• Tuition assistance

Evergreen Life Services is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status, or any other legally protected status.

Title:

Staff Training Coordinator II

Reports To:

Executive Director

Classification:

Full-Time

JOB SUMMARY

This position is responsible for ensuring that required training is conducted and documented, and assistance is given with administrative duties as needed.

ESSENTIAL JOB FUNCTIONS

• Ensure that training courses, both Evergreen-specific and state-specific, are available, conducted, and documented in the appropriate manner.


• Schedule the appropriate trainers for all training required. Conduct training directly if needed.


• Make recommendations and assist in development of training courses.


• Assist with orientation process for new employees.


• Abide by all policies, procedures, regulations, and guidelines for safety, quality assurance, and general corporate oversight.


• Assist with all administrative duties for the Division as required (i.e., Human Resources, Finance, etc.).


• Complete new hire packets (including all insurance forms), workers' compensation reports, vehicle accident reports, and unemployment claim information, and forward to Home Office for processing within required time frame.


• Advertise through appropriate media, open positions within the organization, and participate in job fairs as requested.


• Screen, evaluate, and recommend applicants for interview and assist in preparation for interviews.


• Conduct reference checks of applicants.


• Review employee complaints and ensure accurate and timely documentation of concerns or issues.


• Explain company benefits to employees and, when necessary, seek additional clarification.


• Maintain employee files and ensure confidentiality.


• Verify and maintain all employee drivers’ licenses and auto insurance information.


• Complete all PCNs and required documentation for staff changes.


• Assist with the verification and correction of all payroll documents.

CORE COMPETENCIES

• Acting Strategically: Identifies key issues and relationships relevant to achieving goals, and commits to a course of action to accomplish goals based on known and unknown variables. Develops priorities with the right balance of short and long-term considerations.


• Championing Customer Needs: provides timely and professional service to both internal and external customers, is responsive to customer needs and requests, is always courteous to the customer, and considers them when making decisions.


• Communicating Effectively: Share information. Listens and involves others. Conveys ideas in a manner that engages others and helps them understand and retain the message.


• Delivering High-Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work for accuracy and quality. Consider the impact of work on others.


• Prioritizing and Organizing Work: Allocates time and attention based on what is most important to achieve key goals and objectives. Effectively organizes and balances tasks and priorities to keep multiple projects on track.

QUALIFICATIONS/EXPERIENCE/JOB KNOWLEDGE

• High school diploma and at least three (2) years of experience in administrative duties, including training.


• As well as at least two (2) years of experience working in the field of ID/DD. Bachelor’s degree preferred.


• Basic knowledge of state and federal guidelines governing Evergreen programs.

PHYSICAL REQUIREMENTS

• Occasional travel.


• Constantly moves about to coordinate work.


• Occasionally moves and positions objects weighing up to 50 pounds.


• Occasionally exposed to viruses and infectious conditions.


• Regularly works in a fast-paced environment with multiple task deadlines.


• Constantly alert and observant during working hours.

Reasonable accommodations may be made to enable individuals with disabilities or medical conditions to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

• Will not supervise.

SPECIAL REQUIREMENTS

• Ability to meet the public in a manner that reflects creditably upon the organization, and must have the ability to deal with consumers and staff in a manner that is conducive to harmony and their best efforts.


• Must be adaptable and have the ability to make decisions.


• May be required to attend seminar or job-related training courses.


• Must have understanding, patience, and tact in dealing with consumers, their families, or advocates, and other agencies involved in providing support for people served.


• Must have the ability to maintain good working relationships with Evergreen staff and with contacts from other agencies or entities.


• Must be able to prioritize work tasks.


• Must be able to work without close personal supervision.

SKILLS AND ABILITIES

• Working knowledge of Microsoft Windows and Office applications.


• Working knowledge of Google Workspace.


• Aptitude to learn other software programs as required for this position.

EMPLOYMENT VARIABLES

• Must have a good driving record that meets the minimum requirements for Evergreen and reliable transportation.


• Must pass a drug screen and criminal background check.


• Must be able to work some evenings when required

WORKING ENVIRONMENT

• Typical office setting.