Customer Relations Specialist II, PSA

Collectors Universe, Inc.; Boca Raton (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Vacation

Company Holidays

Employee Discounts

Flexible Hours

Job summary

Collectors Universe, Inc. is hiring for a customer relations professional in the United States. You will engage with customers, provide accurate information, and collaborate with Operations to resolve inquiries. The role emphasizes problem-solving, empathy, and strong communication skills.

The position offers an hourly rate of $20, full-time hours, benefits, and a supportive team environment at our Florida location. Prior Salesforce and Google Workspace experience are a plus.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 1-2 years of relevant customer relations experience.
• Strong problem-solving and communication skills.
• Excellent listening skills and empathetic manner.
• Organized, detail-oriented, with strong interpersonal abilities.

Responsibilities

• Exercise discretion and sound judgment in customer interactions.
• Collaborate with Operations to resolve customer queries.
• Provide accurate information using department protocols.
• Clarify issues, identify causes, and explain best solutions.
• Maintain accounts and process customer adjustments.
• Update department spreadsheet of incoming orders.

Skills

Customer service

Problem solving

Communication

Listening skills

Organizational skills

Interpersonal skills

Google Workspace

Education

High school diploma or equivalent

Tools

Salesforce

Google Workspace

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. "Your recruiter will be able to clarify expectations and answer any questions you have."

What You’ll Do

• Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
• Collaborates with Operations and other departments to find appropriate solutions for customer responses.
• Provides accurate, valid, and complete information by using the department protocols to our customers.
• Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
• Maintains accounts by processing customer adjustments.
• Continuously updates department spreadsheet of incoming orders.
• Escalate unresolved issues to the appropriate lead/supervisor.

Who You Are

• High school diploma or equivalent; college degree preferred.
• You will have 1-2 years of relevant customer relations experience.
• You will have strong problem-solving skills.
• You will have excellent communication skills.
• You will have excellent listening skills and an empathetic voice and manner.
• Organized, detail oriented, and possess strong interpersonal skills.
• Knowledgeable in Google Workspace systems.
• Knowledgeable utilizing Salesforce preferred.
• Keep emotions under control, remain open to ideas and try new things.

Physical Requirements

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
• Hand Use: Regular hand use for various tasks.
• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
• Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
• Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
• Sitting or Standing: Ability to sit or stand for extended periods of time.

Hourly Rate

Hourly Rate: The reasonable estimated hourly rate for this position is $20. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Reasons To Join Us

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision.
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals.
• Vacation: All full-time employees are eligible for paid vacation.
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays.
• Employee Discounts: Employees receive discounts on select grading services for approved submissions.
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs.
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities.

Candidates must be authorized to work in the United States. Collectors uses e-Verify to validate your ability to work legally in the United States.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail]

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.