Staff Technical Product Manager - Quote to Cash

ServiceNow; Chicago (IL); On-site; USD 167,000 - 291,000; Full time

Benefits offered by this job

Health plans

Flexible spending accounts

401(k) with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow in Chicago is seeking a Staff Technical Product Manager for Quote to Cash to lead product strategy and coordinate AI-driven improvements. You will guide cross-functional teams through development, translate complex problems into clear requirements, and focus on customer-centric solutions to scale toward multi-billion revenue.

Ideal candidates have 8+ years in software product management, strong prioritization skills, and a track record of turning requirements into actionable roadmaps

Qualifications

• 8+ years of software product management experience.
• Strong prioritization skills and the discipline to focus on high-impact activities.
• Experience defining and capturing product requirements and transforming them into a product roadmap.
• Deep curiosity about customer needs and delivering customer-centric solutions.

Responsibilities

• Lead product strategy to set us up for success as we look to grow to $10B+ in revenue.
• Communicate product priorities and build consensus.
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or boundaries.
• Work with multiple teams to guide projects through development and bring high-quality products to life.
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction.
• Communicate complex problems into easily understood requirements and provide solutions.
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences.
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.

Skills

AI integration

Product management

Prioritization

Roadmapping

Leadership

Stakeholder communication

Job description

Staff Technical Product Manager - Quote to Cash

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Flexible

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:

• Lead product strategythatsets us up for success as welook to growto $10B+ inrevenue
• Communicateproductprioritiesand buildconsensus
• Assume leadership responsibilities as anaccountable owner who is committedto the outcome regardless of the role ororganizationalboundaries
• Work withmultipleteamstoguideprojectsthroughdevelopmentand bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-modecommunications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of softwareproductmanagement experience
• Strong prioritizationskillsandthediscipline to focus on highimpactactivities
• Experiencedefining andcapturingproductrequirementsandtransforming them intoaproduct roadmap
• Deep curiosity about customerneeds and a track record inbuilding customer relationshipsand delivering customer-centric solutions
• Drive solution development through big-picture solution development
• Ability to serve as a team lead and coach employees at lower levels

FD21

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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