Staff Systems Engineer, Messaging Technologies

Visa; Austin (TX); On-site; USD 131,600 - 210,300; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

FSA/HSA

Life Insurance

Paid time off

Wellness program

Job summary

Visa Corporate IT is transforming into a true engineering organization. The Work Place Technology team provides end-user support for Email & Messaging and drives secure, reliable communication across the enterprise.

You will deliver L3 engineering and support for Exchange Online, email gateways, and security solutions while collaborating with global teams. We seek an experienced professional with 5+ years in Microsoft Exchange ecosystems, strong analytical and leadership skills, and the ability

Qualifications

• Bachelor's degree or higher in computer science or related field; multiple track options exist.
• Advanced degrees or certifications are a plus.
• Experience with Exchange/Office 365 and email security is essential.

Responsibilities

• Provide 3rd level engineering and support for Email & Messaging technologies.
• Manage and optimize Exchange Online, email gateways, and email security solutions.
• Collaborate with security and engineering teams to enforce policies and ensure high availability.

Skills

Leadership

Analytical skills

Communication

Cross-functional collaboration

Education

Bachelor's degree in CS or related

Advanced degree (Masters, MBA, JD, MD)

PhD

Tools

Microsoft Exchange

Exchange Online

Email gateways

Email security SAAS

O365

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Overview:

Visa Corporate IT has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our operational functions into a single area focused on providing world class operational support to our end users. Additionally, we are moving our engineering teams into a new organization, leveraging a DevOps mindset focused on delivering projects/solutions in a more efficient manner.

This change is geared towards rethinking how we provide engineering support for the services we're responsible for. As a member of the Work Place Technology team, this position is responsible for providing our end users best possible solution in Email and Messaging technologies. The successful candidate will work with a dynamic and evolving global team that is driving the charge to ensure that Visa is not only the best way to pay but also the best place to work with state-of-the-art end user technology and solutions.

Primary Responsibilities

• Perform Engineering and 3rd level support which includes Architect, Engineer support Email & Messaging technologies.
• Excellent technical knowledge in Exchange Online, Microsoft Exchange, Email gateways, Email Security solutions (Physical & SAAS solutions)
• Managing O365, Hybrid deployment, Compliance and Security Policies in Email/Messaging environment.
• Email archiving solutions
• Own and provide L3 technical support for tools related to Email / Messaging technology automation.
• Work with the Information Security Office to ensure solutions deployed meet Visa Security Requirements, provide technical assistance for investigation and analysis of security alerts and maintain system security.
• Provide technical consultancy to operations, engineering team members and end users to ensure problem resolution is achieved in the shortest possible timeframe. Document technical solutions.
• Communicate and liaise with all other Company departments; notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, and repeated customer complaints.
• Thinking outside the box and develop and document creative engineering solutions.
• Interface with customers to gather appropriate details or communications designs.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualification:

• 5+ years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.

Preferred Qualification:

• Minimum 5 years' work experience in relevant technologies comprising of Microsoft Exchange, Exchange Online, Email gateways, Email security devices and SAAS solutions for Email security.
• Equivalent professionally qualified education and experience such as Associates or bachelor's degree in computer science or other technology field. Microsoft and / or other relevant certifications are highly desirable.
• High level of competence in the following: O365, Microsoft Exchange, Email Security gateways, Email Security appliances and SAAS solutions for Email security.
• Strong understanding or Email flow, High availability, Disaster Management and recovery, other messaging technologies such as archiving solutions.
• Good knowledge of understanding and implementing Email security policies.
• Strong analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skills.
• Experience of leading technology deployments on moderately complex cross regional projects, including planning, documentation, and implementation.
• Workclosely with cross-functional teams including network engineers, cybersecurity, business user, and external financial institutions toensureseamlessintegrationandcommunication
• Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among multiple concurrent projects while also handling interruptions.
• Experience with network infrastructure and security principles
• Ability to Multi-task and work with minimum supervision and be self-motivated.
• Develop automation and self-service mechanisms to reduce friction using the platform and ensure secure, efficient transfer of data between internal and external systems
• Monitor performance, implement alerting, and proactively resolve errors that arise through automation
• An enthusiastic positive attitude towards working in a team environment.
• Available outside office hours for 3rd level support.
• Perform related duties, as needed.

U.S. Applicants Only

The estimated salary range for this position is $131,600.00 to $210,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.

Visa has a comprehensive benefits package for which this position may be eligible that includes

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.