Customer Quality Engineer

IntelliPro Group; San Francisco (CA); On-site; USD 160,000 - 210,000; Full time

Job summary

IntelliPro Group is hiring a Customer Quality Engineer to serve as the hub for customer requirements and interface with key datacenter, automotive, and commercial customers. You will lead quality events, CAPA execution, and cross-functional improvements across R&D, Process, Wafer, and Test teams.

This role emphasizes 8D, PFMEA, and reliability testing knowledge with strong English communication skills to support global accounts and project delivery.

Qualifications

• 10+ years of relevant experience in semiconductor customer quality
• Knowledge of IC manufacturing, CP/FT testing, and reliability testing (HTOL/ORT, Latch-up)
• Hands-on experience with quality tools: 8D, 5Why, Fishbone, FMEA, CAPA
• Proficiency in Design for Reliability (DfR) and FMEA methods

Responsibilities

• Close customer quality events and own 8D reports and CAPA plans
• Monitor quality performance metrics and drive improvement actions
• Coordinate cross-functional improvements with R&D, Process, Wafer, and Test teams
• Prepare and present monthly customer quality reviews and ensure traceability of outputs
• Manage receipt and testing of customer-returned samples and evidence

Skills

8D/CAPA

Root cause analysis

FMEA/PFMEA

DFMEA

8D problem solving

Cross-functional influence

Quality metrics tracking

English communication

Education

Bachelor's degree in Electronics/Semiconductor/Microelectronics/Materials

Tools

8D

5Why

Fishbone

FMEA

CAPA

Job description

APN Job ID# 178489

About the Role

Intellipro is hiring a Customer Quality Engineer for a global analog and power management semiconductor company. This is a customer-interface role spanning quality, technical, project, and customer-facing work: internally you are the hub for customer requirements, and externally you represent the company's quality function to key datacenter, automotive, and commercial customers.

Responsibilities

• Customer quality event closure: receive customer quality deviations, returns, and failed samples; own 8D reports and corrective action plans; coordinate FA/DOE/reliability testing; drive root cause identification, containment, and CAPA implementation; and submit formal corrective evidence to customers. For customer complaints and batch quality anomalies, recommend Lot Hold, shipment stops, and priority allocation of FA resources.
• Quality performance and tracking: maintain the customer quality action tracker; monitor complaint PPM, issue closure cycle time, and customer quality scorecards; identify systemic quality risks and elevate to leadership.
• Cross-functional improvement: feed customer-side quality pain points back to R&D, Process, Wafer, and Test teams; drive DFMEA/PFMEA updates, tighter test specifications, and improved monitoring; address recurring failures with systemic CAPA rather than one-off fixes.
• Meetings and communication: organize and attend monthly customer quality reviews; prepare reporting materials; align action items and committed delivery dates (ECD); communicate risks and delays. Manage written outputs to customers so all responses are traceable.
• Returns and sample management: coordinate receipt and internal routing of customer-returned failed samples; secure FA, TEM/FIB analysis resources; archive complete failure reports and test data as customer evidence.

Qualifications

• Bachelor's degree or higher in Electronics/Semiconductor, Microelectronics, Materials, or a related engineering discipline.
• 10+ years of relevant experience in semiconductor customer quality; power IC industry background preferred.
• Knowledge of IC manufacturing, CP/FT testing, and reliability testing (HTOL/ORT, Latch-up).
• Hands-on experience with quality tools: 8D, 5Why, Fishbone, FMEA, CAPA; familiarity with IQC, shipment gate, and Lot Hold control processes.
• Deep understanding of reliability concepts, physics of failure, test methodologies, and applicable IC industry standards; proficiency in Design for Reliability (DfR) and FMEA methods, with experience in reliability modeling, assessment, and prediction.
• Fundamental FA literacy: able to read FA, DOE, and reliability data, spot gaps in reports, and request supplementary evidence internally.
• Strong cross-functional influence: able to drive R&D/Process teams to deliver action items on time, detect delay risks, and elevate.
• Strong English communication skills (reading, writing, and speaking): able to independently review customers' English quality documentation, write 8D/GWP corrective reports, and attend customer meetings in English (required for global key accounts). Bilingual proficiency in English and Mandarin Chinese is preferred.

Compensation

Base salary: USD 160,000-210,000 per year (open to talk).

About IntelliPro

IntelliPro Group Inc. is a global staffing and talent solutions company. We connect exceptional professionals with leading organizations across technology, engineering, and professional services. By partnering closely with both clients and candidates, we build long-term relationships that help businesses grow and careers thrive.